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Browse step-by-step guides for managing your Click2Call phone system.
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Understanding Your Free Trial
What the $11 credit covers, what to do in your 7 days, and how to upgrade after the trial ends.
Making Your First Call
How to add a phone number, register a device (softphone, desk phone, or mobile divert), and make your first outbound call.
Adding Account Credit
How to load credit onto your account and set up auto top-up.
Adding a Phone Number
How to add a new local or 1300 number to your account.
Adding a New Extension
How to create a new extension on your Cloud PBX.
Registering a Desk Phone
How to register a Yealink or compatible SIP desk phone to your extension.
Activating Your Account
How to activate your Click2Call account and log in to the portal for the first time.
Understanding Your Free Trial
What the $11 credit covers, what to do in your 7 days, and how to upgrade after the trial ends.
Making Your First Call
How to add a phone number, register a device (softphone, desk phone, or mobile divert), and make your first outbound call.
Adding Account Credit
How to load credit onto your account and set up auto top-up.
Adding a Phone Number
How to add a new local or 1300 number to your account.
Porting an Existing Number
How to transfer your current phone number to Click2Call with no downtime.
Adding a New Extension
How to create a new extension on your Cloud PBX.
Adding a New User
How to add a staff member to your account and assign their credentials.
Setting Outbound Caller ID
How to set which number displays when your extensions make outbound calls.
Setting Up Global Contacts and Speed Dials
How to save contact names and assign speed dial codes so you can dial contacts quickly from any phone on your account.
Registering a Desk Phone
How to register a Yealink or compatible SIP desk phone to your extension.
Setting Up a Softphone or Mobile App
How to install and configure the softphone app on your PC or mobile device.
Connecting simPRO to Click2Call
Set up the simPRO Premium VoIP integration so its built-in softphone works on your Click2Call numbers.
Setting Up Linphone (Free Third-Party Softphone)
How to download and configure Linphone on iPhone, Android, Windows, or Mac as a free SIP softphone with Click2Call.
Setting Up a Call Flow
How to build a call flow to route incoming calls to the right destination.
Setting Up a Call Queue
How to hold callers in a queue with your own music and position announcements while your team is busy.
Using the Live Call Dashboard
See live calls, callers waiting in queues and team availability, and put it on a screen in the office.
Creating a Ring Group
How to set up a ring group so multiple extensions ring simultaneously.
Configuring Business Hours
How to set your open and closed hours so calls route correctly after hours.
Setting Up Voicemail
How to enable voicemail on an extension and configure voicemail-to-email.
Viewing Call Recordings
How to access and download call recordings from the portal.
Setting Up Microsoft Teams Calling
Connect Microsoft Teams to Click2Call Direct Routing — add the SBC domain, create the trunk user, map numbers to Teams users, and run the PowerShell commands.
Adding Concurrent Call Channels
How to increase the number of simultaneous calls your system can handle.
Viewing Account History & Downloading Invoices
How to view your transactions and download PDF receipts or invoices from the portal.
Using Reports & Records
How to run call reports, search individual billing records, and export call data as CSV.
Setting Up the AI Receptionist
How to enable and configure the AI Receptionist to answer calls automatically.
Connecting an AI Voice Agent to Your Number
Point a phone number at ElevenLabs, OpenAI, xAI, Retell, VAPI or any SIP voice agent.
Connecting ElevenLabs to Your Phone Number
Point an Australian number at an ElevenLabs voice agent using the built-in profile. No code required.
Connecting OpenAI to Your Phone Number
Enter your OpenAI Project ID, set up the call webhook, and route calls to the Realtime API.
Connecting Retell AI to Your Phone Number
Bring your own Australian number to a Retell AI agent using the built-in profile. No code required.
Connecting Synthflow to Your Phone Number
Import your number into Synthflow and point Click2Call at it with one dropdown. No code required.
Connecting Vapi to Your Phone Number
Paste your Vapi Assistant ID into the profile and calls route straight to the assistant.
Connecting LiveKit Cloud to Your Phone Number
Find your project subdomain and region, create an inbound trunk and dispatch rule, and connect.
Connecting xAI to Your Phone Number
Register a bring-your-own-trunk number with xAI, host the webhook, and route calls to Grok.
Connecting Twilio to Your Phone Number
Route an Australian number into a Twilio SIP Domain so your TwiML or Studio Flow answers.
Connecting Cloudonix to Your Phone Number
Route calls into a Cloudonix domain so a voice application can decide what happens next.
Setting Up AI Agents
How to create a conversational AI voice agent that answers calls and responds to questions 24/7.
Using AI Speech Tools
How to use Click2Call's AI speech synthesis and voice cloning tools.
Setting Up AI Voicemail
How to enable AI-powered voicemail transcription and smart summaries.
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