Frequently Asked Questions
Find answers to the most common questions about our services. If you can't find what you're looking for, please contact us.
Last updated: July 2026
Key Takeaways
- This page answers the most common questions about Click2Call's services, pricing, and technical requirements.
- Click2Call offers Cloud PBX, AI Voice Tools, AI Receptionist, SIP Trunks, and Microsoft Teams Calling.
- All services are month-to-month with no lock-in contracts. A 7-day free trial with $11 credit is available for new accounts — no credit card required.
- Services are available to any Australian business with a stable internet connection.
- Support is by email: [email protected]. Sales enquiries: 1300 884 879.
About Click2Call
Click2Call is an Australian business communications provider, specialising in AI-enhanced Cloud PBX, VoIP, and SIP Trunking services. We provide modern, reliable, and cost-effective phone systems for businesses of all sizes across Australia.
Our services are designed for Australian small and medium-sized businesses (SMBs) looking to upgrade from traditional phone lines to a modern, feature-rich cloud-based system. We serve a wide range of industries, from professional services and trades to healthcare and retail.
Click2Call is a fully Australian-owned and operated company. We provide services to businesses in every state and territory, including all major cities like Sydney, Melbourne, Brisbane, Perth, and Adelaide, as well as regional and rural areas.
Yes, Click2Call is 100% Australian owned and operated. Our team is based in Australia, and our infrastructure is hosted in Australia and New Zealand. Customer data, call recordings and transcripts are stored there and are not sent offshore.
Our key differentiators are our integrated AI Voice Tools, our commitment to local Australian support, and our simple, transparent pricing with no lock-in contracts. We focus on making enterprise-grade technology accessible and easy to use for any Australian business.
Bcom Services Pty Ltd (ABN: 92 636 893 108) is the legal entity that owns and operates the Click2Call brand. Click2Call is our trading name for our suite of business communication services.
Click2Call is operated by Bcom Services Pty Ltd (ABN: 92 636 893 108), an Australian telecommunications company dedicated to making enterprise-grade cloud communications accessible to businesses of all sizes across Australia. We developed Click2Call to give Australian businesses modern, flexible phone systems without the complexity or cost of traditional hardware.
As a cloud-native company, our team operates in a hybrid model. Our primary customer-facing operations are managed through our online portal and our Australian-based support team, which you can reach by email.
Cloud PBX & VoIP
A Cloud PBX (Private Branch Exchange) is a business phone system that is hosted in the cloud by a provider like Click2Call. It delivers all the features of a traditional on-premise PBX — like call transfers, auto-attendants, and voicemail — over your internet connection, without the need for any bulky hardware.
The main difference is that a Cloud PBX is hosted off-site and managed by your provider, eliminating hardware costs and maintenance. It is also more flexible, scalable, and feature-rich than a traditional system, which is tied to physical phone lines and requires a technician for changes.
No, you do not need to buy any specific PBX hardware. You can use our service with a range of devices, including existing VoIP desk phones, our mobile app (for iOS and Android), or a softphone application on your computer with a headset.
Yes, absolutely. We can port your existing local, 1300, or 1800 numbers to our service, and they keep working with your current provider until they move. Porting any number costs a flat $100 including GST.
Our Cloud PBX is highly scalable and can support anywhere from a single user to thousands of users. You can easily add or remove users at any time through our online portal as your business needs change.
VoIP itself does not use much data (about 100kbps per call). The most important factor is the stability and quality of your internet connection. A standard business-grade NBN, fibre, or reliable fixed wireless connection is typically sufficient.
A key benefit of our Cloud PBX is call continuity. If your office internet connection fails, our system can automatically forward all incoming calls to a designated mobile number or another location, so you never miss an important call.
Yes. Our mobile app for iOS and Android turns your smartphone into a full-featured extension of your office phone system. You can make and receive calls using your business number, transfer calls to colleagues, and check voicemail from anywhere.
AI Voice Tools & AI Receptionist
Our AI Voice Tools are a suite of features that use artificial intelligence to analyse your phone calls. This includes real-time transcription, automated call summaries, sentiment analysis (detecting positive or negative tone), and keyword detection for compliance and training.
The AI Receptionist is a conversational AI that can answer incoming calls 24/7. It understands natural language, so callers can simply state who they want to speak to or what they need. It can then route the call, answer frequently asked questions, take a message, or even book an appointment.
No, it is far more advanced. An IVR (Interactive Voice Response) menu forces callers to navigate rigid options by pressing keys. Our AI Receptionist uses Natural Language Understanding (NLU) to have a human-like conversation, allowing callers to speak naturally.
Our transcription service is specifically trained on Australian accents and terminology, achieving over 95% accuracy in typical business conversations. This makes the transcripts a reliable record for compliance, training, and reference.
Yes. We offer integrations with popular CRM platforms. This allows you to automatically log call recordings, transcripts, and summaries against customer records, providing a complete view of all communications.
Yes. The AI Receptionist can be configured to answer all calls, only calls outside of business hours, or only when your team is busy and unable to answer. This ensures your business never misses a call, day or night.
Currently, our AI tools are optimised for Australian English. We are continuously working on expanding our language support based on customer demand.
All call data, including recordings and transcripts, is encrypted both in transit and at rest. We adhere to strict data privacy and security protocols, and all of it is stored on servers in Australia and New Zealand, not offshore.
Pricing & Contracts
Click2Call uses a simple flat-rate pricing structure. Cloud PBX Users are $25/month (ex GST), which includes a local number, 300 minutes of outbound calling, and unlimited inbound calling. Inbound Business Number lines are $10/month (ex GST). SIP Trunks are $50/month (ex GST). There are no lock-in contracts.
Self-setup is completely free. If you prefer our team to handle the setup for you, we offer paid setup services starting from $300 for up to 3 users. Number porting is $100 including GST per number, whatever the type.
No. Click2Call operates on a prepaid billing system with no lock-in contracts. You load credit onto your account, and your flat-rate monthly fees are deducted from this balance. You can enable auto top-up with a saved credit card to automate this process. You can add or remove services at any time and cancel whenever you like — there are no cancellation fees or notice periods.
Yes. You can add or remove users, phone numbers, and other services at any time through the customer portal. Changes take effect immediately — there are no long billing cycles to wait for.
Yes, we offer a 7-day free trial for new customers. Your account is loaded with $11 credit and you can make up to 10 test calls — no credit card required. This lets you test the platform and ensure it is the right fit before committing.
Click2Call accepts major credit cards (Visa, MasterCard, American Express). Click2Call operates on a prepaid billing system — you load credit onto your account, and your flat-rate monthly fees are deducted from this balance. You can enable auto top-up to have your card charged automatically when your balance runs low. All charges are shown exclusive of GST.
Our $25/month Cloud PBX User plan includes 300 minutes of outbound calling and unlimited inbound calling. This covers the vast majority of typical business usage. Additional outbound minutes beyond the included 300 are billed at standard rates (all ex GST).
Yes. All prices listed on our website are shown exclusive of GST (ex GST). GST of 10% is added at the time of billing.
Setup, Support & Technical Requirements
Setup is simple and guided by our team. After you sign up, we will work with you to configure your call flows, users, and auto-attendant. We then help you port your numbers, and once that is complete, your service is live.
Support is by email to [email protected], from our Australian-based team. Self-setup customers are supported on the Click2Call platform and apps; managed-setup customers are also supported on their devices and the setup process. Third-party products are supported by their own vendors. Sales enquiries: 1300 884 879.
Email [email protected] and the team will pick it up. Support is best effort, with no guaranteed response time. We maintain 24/7 network monitoring for critical system outages.
You do not need a special connection, but a stable, business-grade internet service is highly recommended for the best call quality. We advise against using residential-grade or mobile 4G/5G connections as the primary internet source for an office environment.
If you have existing VoIP/SIP-compatible desk phones from brands like Yealink, Grandstream, or Cisco, they will likely work with our system. Our support team can verify compatibility for you.
Number porting times can vary depending on the carrier you are moving from. Local number ports typically take 5-10 business days, while 1300/1800 number ports can take up to 30 days. We manage this entire process for you.
Our system is designed for remote setup and management, so on-site installation is generally not required. However, for large or complex deployments, we can connect you with one of our trusted installation partners in your area.
You can find a comprehensive knowledge base with setup guides, user manuals, and troubleshooting articles within the Click2Call customer portal.
Still Have Questions?
Support is by email at [email protected]. For sales enquiries, call 1300 884 879.