Contact Click2Call
Our Australian-based team is ready to help with sales enquiries, technical support, and general questions about our services.
Last reviewed: October 2026
Key Takeaways
- Support is by email: [email protected].
- Sales and general enquiries: call 1300 884 879 or email.
- New customers can sign up directly at portal.click2call.com.au/join.
- A 7-day free trial is available — $11 credit and 10 test calls included, no credit card required.
- Australian-based support team, by email.
Get in Touch
Support (email)
[email protected]Sales enquiries
1300 884 879Customer Portal
portal.click2call.com.auHow Support Works
Email [email protected] with your account number and what you’re seeing. The Australian team picks it up and answers as quickly as it can.
Best effort: no guaranteed response time.
24/7 network monitoring for critical outages.
New Customer?
Sign up online and start your 7-day free trial today — $11 credit and 10 test calls included. No credit card required.
Start Free TrialHow support works
Support is by email. Write to [email protected] with your account number and what you’re seeing, and the Australian team picks it up. The 1300 number is for sales and general enquiries.
What support covers depends on how you set up. If you set up yourself, we support the Click2Call platform and apps. If you chose managed setup, we also support your devices and the setup itself. Third-party products such as CRMs, AI platforms and job software are supported by their own vendors; our guides show how they connect.
Support is best effort. We answer as quickly as we can, but there’s no guaranteed response time and no 24/7 service. If you email outside business hours, the team picks it up when they’re next in.
If calls stop coming through
Most problems can be narrowed down in a few minutes, and the first step keeps your callers reaching someone while you look:
- Turn on Forward when Offline for your main number, so calls go to a mobile while the office phones are down. How to set it up.
- In the portal, open Voice → Line Manager and check whether your phones and apps show as online. A phone that has lost power or internet shows Offline.
- Ring your business number from another phone and note what you hear: ringing, an engaged tone, a message, or silence.
- Then contact us with the number, the time of your test call and what you heard. Those three details let the team check the line straight away.
Contact FAQs
Ready to Get Started?
Sign up online in minutes and start your 7-day free trial today — $11 credit included, no card required.