Cloud PBX Australia —
Hosted Business Phone System From $25 a User
A cloud PBX is a business phone system hosted on your provider’s servers, not in your office. Click2Call’s gives every user a local number, 300 outbound minutes, unlimited inbound calls, IVR, ring groups, call queues, call recording and AI transcription for $25 a month ex GST — no contract, no hardware, live in about 30 minutes.
Key Takeaways
- Click2Call’s cloud PBX is a fully hosted business phone system. There is nothing to install or maintain — you need an internet connection and a phone, the softphone app, or a SIP desk phone.
- $25 per user per month ex GST includes a local Australian number, 300 outbound minutes and unlimited inbound calls. Extensions are free, extra inbound numbers are $10 a month, and there is no lock-in contract. A 7-day free trial with $11 credit needs no credit card.
- Every feature is included on every user. IVR menus, ring groups, call queues, a live call dashboard, call recording, AI transcription, voicemail to email and the AI Receptionist all come standard — there are no feature tiers and no add-on licences.
- Keep your existing number. Local, mobile, 1300 and 1800 numbers port for a flat $100 including GST, typically within 5–10 business days, and you keep receiving calls throughout.
- Cloud PBX Australia-wide, Australian-owned and supported. Click2Call is operated by Bcom Services Pty Ltd, support is available Monday to Friday 9am–5pm AEST, and call recordings and transcripts are stored in Australia and New Zealand.
What Is a Cloud PBX Phone System?
A cloud PBX is a business phone system where the switchboard — the PBX, or Private Branch Exchange — runs on your provider’s servers and is delivered over the internet, rather than sitting in a comms cabinet at your office. You manage call routing, menus, voicemail and recording from a web portal. The same product is also called a hosted PBX, a virtual PBX or a cloud phone system; the terms are interchangeable.
Calls travel as data over your existing internet connection using VoIP, so there are no dedicated phone lines to rent and no hardware to buy. Adding a user takes seconds, a change to your call routing takes effect immediately, and staff can answer the business number from a desk phone, a computer or their mobile, wherever they are.
Click2Call is an Australian cloud PBX provider. Numbers are Australian, support is Australian, and call recordings, transcripts and AI outputs are stored in Australia and New Zealand. Whether you are a sole trader who wants a professional business number or a multi-site business that needs one call flow across every location, the system is the same — and so is the price.
What Does a Click2Call Cloud PBX Include?
Every user gets the full feature set from day one. There are no feature tiers, no “pro” plan and no per-feature licences.
Auto-attendant / IVR
Greet callers with a professional menu and route them to the right department automatically, 24/7.
Call Recording
Record inbound and outbound calls automatically or on demand. Recordings are stored securely and accessible via the portal.
Call Data to Your Inbox
After every call, Click2Call emails you the recording, AI transcription, and call summary. Voicemails arrive as an audio file with a full text transcript. Your inbox becomes a complete record of every business conversation.
Call Queues
Hold callers in a queue with custom hold music and position announcements while your team handles other calls.
Ring Groups
Ring multiple team members simultaneously or in sequence until someone answers, ensuring no call goes unanswered.
Music on Hold
Upload your own music or promotional messages to play when callers are on hold, reinforcing your brand experience.
Call Transfer
Transfer calls to any extension, mobile number, or external number with a single click — blind or attended transfer supported.
Conference Calling
Host multi-party conference calls with internal and external participants directly from your business phone system.
Mobile App
Use your business number on any iOS or Android device. Make and receive calls, transfer, and access voicemail on the go.
Web Portal
Manage your entire phone system from any web browser. Add users, change routing rules, and view call reports in real time.
Number Porting
Keep your existing business number. Click2Call manages the full porting process for local, mobile, 1300 and 1800 numbers — a flat $100 including GST per number.
Australian Local & 1300 Numbers
A local number (02, 03, 07, 08) is included with every user. Add 1300 or 1800 numbers for $10 a month each.
What’s Included That Other Cloud PBX Providers Charge Extra For?
Call queues, live dashboards, call recording and AI transcription are rarely part of a standard business phone plan. On most platforms they sit behind a paid add-on or a separate contact centre product, priced per agent on top of the phone system you already pay for.
Those products are built for large teams that need omnichannel routing and workforce management. Most Australian businesses need something simpler: callers waiting in an orderly queue instead of an engaged tone, a screen showing who is waiting, and a record of what was said. Buying a contact centre licence for that is out of proportion to the problem — so Click2Call includes it with every $25 user.
Equally, Click2Call is not an omnichannel contact centre: no email, chat or social queueing, no workforce management, no automated agent scoring. If those matter to you, buy a contact centre platform. See how the queues, dashboard and routing fit together →
Included with every $25 user
- Call queues — Ring strategies, position and wait-time announcements, hold music, timeouts and exit options.
- Live call dashboard & TV wallboard — Who is on a call, who is waiting and who is free, on any screen in the office.
- Call recording, AI transcription & sentiment — Every call recorded and transcribed, with a summary and sentiment score emailed to you.
- AI Receptionist — Voice-driven call routing on every line, included free.
- Unlimited free extensions — You pay for users, not for internal lines.
- REST API & webhooks — Free on every account, with connection profiles for nine AI voice platforms.
How Does Click2Call’s Cloud PBX Work?
Self-setup takes about 30 minutes in the portal. Every step has a written help guide, and the Australian support team is a phone call away if you get stuck.
Sign up online
Create your account at portal.click2call.com.au/join. The 7-day trial loads $11 of credit with no credit card, so you can build and test the system before paying. See what the trial covers.
Add or port your numbers
Pick new local numbers in the portal, or port your existing number — local, mobile, 1300 or 1800 — for a flat $100 including GST. Porting takes 5–10 business days and your old number keeps ringing until the switchover.
Build your call flow
Set up a call flow that decides what happens when a call arrives: an IVR menu, a ring group, a call queue, business hours routing and voicemail to email. All point-and-click.
Connect your devices
Install the softphone app on iOS, Android, Windows or Mac, add a SIP desk phone, or take calls inside Microsoft Teams. Your team is on the business number the same day.
Prefer it done for you? Managed setup is $300 ex GST for up to 3 users and typically has you live within 1–2 business days. See setup options →
Who Is a Cloud PBX For?
Click2Call serves two kinds of Australian business, and the product and the price are the same for both.
Solo operators and micro businesses
You are running the business from a personal mobile and want a proper business number without a contract or a technician. One $25 user gives you a local number, the softphone app, voicemail to email, automatic call recording and transcription, and the AI Receptionist to greet and route callers. Set it up yourself in half an hour.
Popular with tradies, consultants and real estate agents.
Teams of 3 to 30+
You have outgrown a handful of mobiles or an old on-premise PBX and need calls to land with the right person. IVR menus, ring groups and call queues route callers, the live dashboard shows who is on the phone, and recording and reporting give managers visibility. Multi-site businesses run one call flow across every location with a local number per office.
Popular with medical clinics, IT companies and professional services.
Worked example: the three-site Sydney plumbing case study walks through how a trade business with three depots and twelve field technicians would move onto one cloud PBX — one call flow, a local number per depot, technicians on the app instead of personal mobiles, every call recorded, no hardware.
Can a Cloud PBX Do More Than Answer the Phone?
Yes. Because the switchboard is software, Click2Call can put AI in front of a call, behind a call, or on the line itself — and every one of these runs on the same $25 user.
AI answering, three ways
The AI Receptionist (included free) routes callers to the right person by what they say. The Answer Agent replaces voicemail — it takes the caller’s name, number and reason, can book an appointment, and emails you the transcript. The AI Agent holds a full conversation from your business profile.
How the three layers work →AI voice tools on every call
Automatic recording, transcription, a written summary and a sentiment score on every inbound and outbound call, delivered to your inbox and searchable in the portal.
AI Voice Tools →Bring your own AI agent
Give an agent you have built on OpenAI, xAI, ElevenLabs, Retell, Synthflow, Vapi, LiveKit, Twilio or Cloudonix a real Australian number. Built-in connection profiles for all nine platforms, with a written guide for each.
Connect an AI agent →API and webhooks
Push the recording link, transcript and sentiment score into your CRM, Zapier, Make or your own software the moment a call ends. API access is free with every account.
API documentation →Still Running Your Business on a Mobile Number?
Every call you take on a personal mobile disappears the moment it ends — no recording, no transcript, no record of what was promised. A business number on a cloud PBX changes that.
With a Click2Call number, every call is recorded automatically and the recording and an AI transcript land in your inbox when the call ends. The business keeps its number when staff change, and a webhook can push the same data into your CRM.
Every call recorded automatically
Inbound and outbound calls are captured without any manual action. Recordings are stored securely on Australian and New Zealand infrastructure.
Recording and transcript delivered to your email
After each call, you receive an email with the audio recording and a full AI-generated text transcript. No login required to access your call data.
Webhook integration for CRM and workflow tools
Push call recordings, transcripts, and sentiment scores directly into your CRM, Zapier, Make, or any custom workflow the moment a call ends.
A permanent, searchable call record
Every transcript is fully searchable in the portal by keyword, date, or user. Find any conversation in seconds — no re-listening to recordings.
Cloud PBX vs VoIP: What’s the Difference?
They are not competing products. VoIP is the technology that carries a call over the internet. A cloud PBX is the phone system built on top of it. Asking whether to choose VoIP or a cloud PBX is like asking whether to choose electricity or a fridge.
VoIP — Voice over Internet Protocol — means voice travels as data over your internet connection instead of a copper line. A plain VoIP service gives you a number and a line, and not much else.
A cloud PBX is the switchboard. It decides what happens once a call arrives: which phones ring and in what order, what happens after hours, whether the caller hears a menu, where voicemail goes, whether the call is recorded and transcribed. It runs on VoIP, but the value is in the routing and the features rather than the carriage.
The distinction matters when comparing quotes. A cheap “VoIP plan” and a cloud PBX at a similar price are not the same purchase — one is a line, the other is a phone system. The one case where plain carriage is the right buy is when you already own a PBX you are happy with and only want to replace the lines feeding it. That is what SIP trunks are for.
Cloud PBX vs Traditional Phone System: What’s the Difference?
A traditional on-premise PBX is bought, installed and maintained; a cloud PBX is subscribed to. Here is what that means in practice.
| Consideration | Traditional on-premise PBX | Click2Call cloud PBX |
|---|---|---|
| Upfront hardware | Handsets, server and cabling bought outright — typically thousands of dollars | $0 — use the app, a computer or any SIP desk phone |
| Installation & setup | Days to weeks, technician required | Self-setup in about 30 minutes, or managed setup from $300 ex GST |
| Ongoing maintenance | Technician call-outs, spare parts, firmware upgrades | Included — managed by Click2Call |
| Adding a user | New handset, cabling and a licence | Seconds in the portal; extensions are free |
| Remote working | VPN or extra hardware | Native — the app works anywhere with internet |
| If the office loses power or internet | Phones are down until it is fixed | Numbers stay live in the cloud; route calls to a mobile |
| Monthly cost | Line rental per line plus maintenance and licences | $25 per user per month ex GST, all features included |
| Contract | Typically 3–5 year hardware finance | Month to month, cancel any time |
Cloud PBX vs NBN Voice: What’s the Right Choice?
Many Australian businesses still use the voice service bundled with their NBN connection. It works for a single inbound line, but it is not a phone system — it is a phone line. A cloud PBX adds the routing and the record-keeping a growing business needs, with no extra hardware and no separate connection.
| Feature | NBN Voice (Basic) | Click2Call Cloud PBX |
|---|---|---|
| Auto-attendant / IVR | — | Included |
| Multiple extensions | — | Unlimited free extensions |
| Call recording | — | Included |
| Voicemail to email + AI transcription | — | Included |
| Ring groups & call queues | — | Included |
| Mobile & desktop app | — | Secure VoIP App (iOS, Android, Windows, Mac) |
| Business hours routing | — | Included |
| AI Receptionist | — | Included |
| Number portability | Tied to NBN provider | Port your existing number in |
| Contract commitment | Tied to NBN plan term | No lock-in, cancel any time |
| Monthly cost | Bundled (no itemised cost) | $25/month per user (ex GST) |
What Does a Cloud PBX Cost in Australia?
Click2Call’s cloud PBX costs $25 per user per month ex GST, and that is the whole price: local number, 300 outbound minutes, unlimited inbound calls and every feature. A ten-person business pays $250 a month ex GST plus any calls beyond the included minutes. There is no setup fee if you set up yourself, no minimum spend and no contract.
Cloud PBX User
Inbound & Outbound$25
per user / month
Includes local number + 300 mins outbound
Inbound Business Number
Inbound only$10
per line / month
Shared numbers, reception, or extra inbound routing
1300 / 1800 Number
$10
per number / month
Inbound only — requires a PBX extension
Number porting
$100 including GST per number, any type. One-off.
Setup
Self-setup is free. Managed setup is $300 ex GST for up to 3 users.
Hardware
Optional. The app is free; SIP desk phones can be bought or brought.
Prepaid credit, auto top-up available, GST added at invoice. 7-day free trial — $11 credit, no credit card.
Estimate your monthly cost with the pricing calculator →Evaluating your options? Compare Click2Call to alternatives and see why Australian businesses choose us.
Cloud PBX Frequently Asked Questions
Straight answers to the questions Australian businesses ask most about cloud PBX phone systems.
Cloud PBX for Your Industry
See how Click2Call Cloud PBX works for specific industries across Australia.
Built for Developers & AI Builders
Connect Your Custom App to This Phone System
Building with Claude, Cursor, or ChatGPT? The Click2Call API lets you pull call data, transcriptions, and sentiment analysis directly into your software. Built-in connection profiles for nine AI voice platforms. API access is free with every account.
Login to Your Phone System
Access your Click2Call portal to manage your phone system, users, and settings.
New Customer? Get Started Here
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Start Your Free Cloud PBX Trial Today
Join Australian businesses that have already made the switch to a smarter, more affordable cloud phone system.
No credit card required. No lock-in contract. Up and running in under a day. Our Australian support team is on hand to help you every step of the way.