Cloud phones for Perth and WA businesses
VoIP Phone System Perth
A cloud phone system that works on Perth time. Get a local 08 number, take calls in the office, at home or on a remote site, and connect Microsoft Teams if your business already runs on it. $25 a user a month ex GST, with no lock-in.
7-day free trial with $11 of call credit. No card to sign up.
Key Takeaways
- ✓08 numbers for Western Australia. Perth numbers share the 08 area code with South Australia and the Northern Territory.
- ✓Know when support is open. Our team is on the phones from 7 am to 3 pm Perth time, Monday to Friday, all year round.
- ✓East-coast callers handled. Calls that arrive before you open can go to the Answer Agent, which emails you their details.
- ✓Teams calling on an 08 number. Direct Routing puts real phone calls inside Microsoft Teams.
- ✓$25 a user a month ex GST. Includes an 08 number, 300 outbound minutes and unlimited inbound calls to local numbers.
Run from Queensland, upfront about the time difference
Click2Call is run from the Gold Coast, so it's worth being upfront about the time difference from the start.
Western Australia is on UTC+8 and doesn't use daylight saving. Queensland is on UTC+10, also without daylight saving, so Perth is two hours behind us all year. Our support line, 1300 884 879, is open Monday to Friday from 9 am to 5 pm Queensland time. In Perth, that's 7 am to 3 pm, every week of the year.
If something comes up after 3 pm Perth time, email [email protected] and the team will pick it up when they're next in. For the everyday changes, such as adding users, adjusting call flows or setting holidays, the portal is available around the clock and the help centre has a step-by-step guide for each one.
| Support line | Perth | Brisbane / Gold Coast | Sydney / Melbourne |
|---|---|---|---|
| Opens | 7 am | 9 am | 9 am (10 am in daylight saving) |
| Closes | 3 pm | 5 pm | 5 pm (6 pm in daylight saving) |
Answering east-coast callers before you open
The time difference cuts the other way too. When a Sydney customer rings at 9 am their time in summer, it's 6 am in Perth. Instead of ringing out, those calls can be handled automatically:
- ✓Set your opening hours in the portal and mention 'Perth time' in your after-hours greeting
- ✓Send early calls to the Answer Agent, which asks for the caller's name, number and reason, then emails you the details and a transcript
- ✓Switch on missed-call alerts so the first person in can see who rang overnight
- ✓If someone on your team starts early, forward the first hour of calls to their mobile
The Answer Agent is included free. You set the questions it asks and choose from 38 voices.
Perth numbers: 08, new or ported
Perth numbers start with 08, an area code shared with South Australia and the Northern Territory. Every user plan includes a local number, and extra numbers are $10 a month each.
To keep the number you already have, port it. Porting is $100 inc GST per number. Local numbers usually take 5–10 business days and 1300 or 1800 numbers up to 30 days. The number keeps working on your current service until it moves, so don't cancel anything until the port is confirmed.
Doing business on the east coast? Add an 02 or 03 number that rings your Perth team, so east-coast customers can call a number that feels local to them.
A worked example: a Perth office with east-coast clients
Picture a ten-person engineering consultancy in West Perth whose biggest clients are in Sydney and Brisbane. Here's one way to set it up:
- 1Two front doors. The main 08 number for WA clients, plus an 02 number ($10 a month) printed on proposals for Sydney clients. Both ring the same team.
- 2Early calls. Before 8 am Perth time, calls go to voicemail with the Answer Agent switched on, so it asks for the caller's name, number and reason and emails the details to the office.
- 3Business hours. From 8 am, calls ring the project managers together, with a call queue holding callers if everyone is busy.
- 4Office and site. Office staff answer on softphones or desk phones; engineers on site get calls forwarded to their mobiles.
- 5Records. Recording is switched on for the main numbers, so transcripts and summaries of client calls are on hand if a scope is ever disputed.
Every piece of that is a standard setting. You can build it yourself during the trial or ask for managed setup.
Microsoft Teams calling for Perth businesses
If your team spends the day in Microsoft Teams, it makes sense to take phone calls there too rather than juggling a separate app.
Click2Call connects to Teams through Direct Routing. Each user keeps working in Teams, on desktop or the Teams mobile app, but makes and receives real phone calls on an Australian number.
- ✓Microsoft Teams Phone Standard licence from Microsoft: about $15 a user a month
- ✓Click2Call Teams User plan: $25 a user a month ex GST, including the number
- ✓Self-setup with our guide is free and takes 30–45 minutes the first time
- ✓Managed setup: $55 inc GST per user, once
- ✓Recording on the Click2Call side, with no Microsoft recording licence needed
If your Teams calls currently run on Telstra Calling for Office 365, it's withdrawn from 30 November 2026. Number ports take time, so start early.
Remote sites, FIFO crews and Starlink
Western Australia's distances shape how a lot of businesses work. Head office is in Perth, but the people who matter might be in the Pilbara, the Goldfields or the South West, on a rotating roster.
A cloud phone system suits that. Staff on a remote site can use the Secure VoIP app or a softphone over the site's internet connection, including Starlink, and still make calls from the business number. Our help centre has a guide to getting good call quality over Starlink.
Where mobile coverage is reliable, forwarding calls to a mobile number is the most dependable way to receive them. Where it isn't, the Answer Agent or voicemail takes a message, and the details reach email as soon as there's a connection.
Ring groups can include crew in Perth and on site, so a call to the business number reaches whoever is available.
Features Perth teams switch on first
Business hours
Daytime and after-hours routing on Perth time, plus WA public holidays such as WA Day added by date.
Call queues
Callers hear their place in line and your messages while the team is busy.
Voicemail to email
Messages arrive as audio with a written transcript.
Call recording
Set per line, with an optional notice to callers, plus transcripts and summaries.
Live Call Dashboard
Calls in progress, callers waiting and missed calls, all on one screen.
SMS from your number
Send texts from the portal or by email. Replies come back by email.
What it costs for a Perth team
An example for an eight-person office that takes its calls in Microsoft Teams.
| Item | Cost | Notes |
|---|---|---|
| 8 Teams User plans | $200 a month ex GST | Each with an 08 number, 300 outbound minutes and unlimited inbound calls |
| Microsoft Teams Phone Standard | About $15 a user a month | Paid to Microsoft, not Click2Call |
| Main number, ported | $10 a month ex GST | Plus $100 inc GST once to port it |
| Managed Teams setup (optional) | $440 inc GST, once | $55 inc GST per user |
Calls beyond the included minutes cost 10c a minute to landlines and 20c a minute to mobiles, ex GST.
Perth pricing
Per-user pricing, prepaid, with no lock-in.
Cloud PBX User
$25 /mo ex GST
- ✓A local 08 number
- ✓300 outbound minutes a month
- ✓Unlimited inbound calls to local numbers
- ✓Answer Agent for early-morning callers
- ✓Recording, transcripts and voicemail to email
- ✓Mobile app, softphone or desk phone
Inbound Business Number
$10 /mo ex GST
- ✓An extra 08, an east-coast 02 or 03, or a 1300
- ✓Receive-only: rings any user, group or queue
- ✓Business hours on Perth time
- ✓Incoming 1300 and 1800 calls cost 20c a minute
Prices are ex GST. Porting is $100 inc GST per number. The Teams User plan is also $25 a user a month ex GST.
Perth VoIP FAQs
Guides for Perth businesses
Other cities and plans
Written by Royce Clark
Royce runs Click2Call from the Gold Coast and also runs bcom ICT, a business IT services company. He wrote this page to answer the time-difference question honestly for Western Australian businesses.
Last reviewed October 2026.
Try it on Perth time
Start the 7-day trial, set your hours and see how the Answer Agent handles the calls that arrive before you open.