Line Profiles: Time Zone, Connection Type and Line-Wide Settings
A profile is a set of settings shared by lines: how a phone connects, its time zone, caller ID and which calls are blocked. Every line uses the Default profile unless you give it another.
Last reviewed: October 2026
Check your time zone
New accounts start on Australia, Brisbane time. That is right for Queensland. Brisbane has no daylight saving, so if you are in New South Wales, Victoria, the ACT, Tasmania, South Australia, the Northern Territory or Western Australia, change it to your own city.
Go to Voice → Profiles, choose your city under Time Zone, such as Australia, Sydney, Australia, Adelaide or Australia, Perth, and click Save.
Every time schedule (work hours, after hours, holidays) runs on this time zone, and public holidays are left out of work hours automatically only for a New Zealand time zone. If it is wrong, calls are routed as if you open and close at the wrong time.
What a profile controls
| Setting | What it does |
|---|---|
| Connection Type | How the line connects: an app or desk phone (SIP Registration), a PBX (SIP Trunk or SIP Peering), Microsoft Teams, or an AI voice platform. |
| Profile Caller ID | The number shown when lines on this profile call out. |
| BLF/Presence | Lets phone keys show whether a colleague is on a call. |
| Recording Enabled | Allows call recording on these lines. |
| Global Extension Dialing | Lets extensions in different groups of the account call each other. |
| Voicemail, Music On Hold, Inband Transfers, Video, Parking | Turn each feature on or off for every line on the profile. |
| Reject Private Callers | Refuses calls with a hidden number. |
| Overseas Calls Blocked / Block Expensive Calls | Stops international or premium calls. |
| Name Lookups for Incoming Calls | Looks up the caller’s name. |
| Disable Transcriptions / Sentiment Analysis | Turns off AI analysis for these lines. |
| Phone Reboots | Restarts provisioned phones daily, weekly or monthly at 2 am. |
| Limit Channels | Limits a line to 1 or 2 calls at once. |
| Number Format | How numbers are sent to a PBX: domestic, E.164 or +E.164. |
| Call Barring | Blocks call types for every line on the profile. See Call Barring. |
More than one profile
Click Create New Profile to make another, for example one for desk phones and one for a PBX trunk. Then choose the profile for each line in Voice → Line Manager. New lines use the Default profile.
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Still need help?
Our Australian support team is available to assist you.