Zero downtime · 5–10 business days · $50 ex GST

Own Your Number

Your phone number is on your ute, your website, your invoices and ten years of business cards. Moving to a better phone system shouldn't cost you that. Port it to Click2Call from Telstra, Optus or any Australian carrier — with no downtime.

Start Free Trial How porting works

Key Takeaways

  • No downtime, ever. Your number stays live with your current provider for the whole porting window, then cuts over to Click2Call on completion day.
  • 5–10 business days for local and mobile numbers; up to 30 days for 1300/1800.
  • $50 ex GST for a local or mobile number, $100 ex GST for 1300/1800. One-off, no ongoing porting charges.
  • Your provider can't say no. Portability is regulated in Australia — Telstra, Optus and every other carrier must release your number on request.
  • Don't cancel first. Cancelling your old service before the port completes can permanently kill the number. Always port first.

What Number Porting Actually Is

Porting is the regulated process of moving a phone number from one Australian carrier to another while keeping the number itself. It exists precisely so that your phone number belongs to your business rather than to whoever currently bills you for it — you're not locked to a provider just because they issued the number.

In practice it means you can move an established business number to a modern Cloud PBX without reprinting a single business card. Everything customers already have — the number on your vehicle, in your email signature, on Google, on ten years of invoices — keeps working exactly as it does today.

How Porting Works, Step by Step

1

Create your Click2Call account

Sign up online — there's a 7-day free trial with $11 credit, no credit card required. Don't cancel anything with your current provider yet.

2

Build your system on a temporary number

Add a temporary Click2Call number and set up your call flows, ring groups, users, voicemail and AI receptionist against it. By the time your real number lands, the system is already tested and working.

3

Lodge the port request

Submit the porting form in the portal with your current account details exactly as they appear on your latest bill. Click2Call handles the carrier paperwork from there. See the step-by-step porting guide for the portal walkthrough.

4

Carry on as normal while it processes

5–10 business days for local and mobile numbers, up to 30 for 1300/1800. Your number keeps ringing on your existing service the entire time — customers notice nothing.

5

Cutover day

The number transfers across and starts arriving on your Click2Call call flow. Remove the temporary number, and that's the job done.

Porting Costs & Timeframes

Number type One-off port fee Typical timeframe
Local geographic (02, 03, 07, 08)$50 ex GST5–10 business days
Australian mobile$50 ex GST5–10 business daysEligibility depends on your current carrier — confirm first
1300 / 1800$100 ex GSTUp to 30 days
Blocks of 100+ numbersBulk pricing — ask usQuoted per project

Prices ex GST. Your existing provider may separately charge early-termination or contract-exit fees — check your agreement with them.

Porting From Telstra, Optus and Others

Number portability is regulated in Australia, which means every carrier is required to release your number when you lodge a valid port request. Telstra, Optus, TPG, Vocus, Aussie Broadband, Vonex and the rest all support it. Your current provider doesn't get a veto, and they can't hold the number hostage because they'd rather keep the account.

What they can do is reject a request with details that don't match their records — which is the single most common cause of porting delays. Copy your account number, account-holder name and service address straight off a recent bill rather than from memory, and most ports run through cleanly first time.

One important caveat that has nothing to do with porting: if you're inside a fixed contract term with your current provider, exiting may trigger an early-termination charge from them. That's between you and them — but it's worth checking before you lodge, so there are no surprises. Our Click2Call vs Telstra IP Telephony comparison covers the contract-term side in detail.

What your number can do once it's here

Same number, considerably more capability — all included at $25/user/month ex GST:

•Rings on mobile, desktop app, or a desk phone — or all three at once
•Every call recorded and transcribed by AI
•AI Receptionist answers when you can't
•Business-hours routing and after-hours handling
•Ring groups so the whole team can answer
•Voicemail to email with transcript and summary

Number Porting Questions

How fast is number porting to Click2Call?
Local geographic (02/03/07/08) and Australian mobile numbers typically complete in 5–10 business days from lodgement. 1300 and 1800 numbers can take up to 30 days due to extra carrier coordination. There's no downtime at any stage — your number stays fully active with your current provider until it cuts over.
Can I port my number from Telstra or Optus?
Yes. Portability is regulated in Australia, so Telstra, Optus, TPG, Vocus, Aussie Broadband, Vonex and every other carrier must release your number when you lodge a valid request. They can't refuse simply because they'd prefer to keep your business.
Will my phone stop working during the port?
No — this is the most common worry and the answer is genuinely no. Your number runs on your current provider's network for the entire window while you build and test your Click2Call system on a temporary number. On cutover day calls simply start arriving at Click2Call instead. No outage.
Should I cancel my old service first?
No — never cancel first. If the service is disconnected before the port completes, the number can be permanently lost. Lodge the port and let it complete; the old service closes as part of the transfer. Check contract exit fees with your provider separately.
What details do I need to lodge a port?
Your current provider's account number, the account-holder name and service address exactly as they appear on your bill, and the list of numbers to move. Mismatched details are the number-one cause of rejected ports — copy them from a recent invoice, not from memory.
Can I port a mobile number to a business phone system?
Often yes — $50 ex GST. It's popular with sole traders: the mobile number customers already know becomes a full business phone system with call recording, an AI receptionist and after-hours routing. Mobile eligibility depends on your current carrier, so confirm with us before lodging.
Can I port some numbers but not others?
Yes — you can move your main advertised line and leave other services in place. Numbers that form part of a hunt group with your current carrier sometimes have to move together, so mention your setup when lodging and we'll confirm what's possible.

Keep the number. Upgrade everything else.

Start free, build your system on a temporary number, and port when you're ready. No downtime, no lock-in, no reprinting business cards.

Start Free Trial Talk to us: 1300 884 879

Related

The full switching guide Porting: portal walkthrough Pricing