AI Features
2 min read
AI Call Reports
AI Call Reports turn your call transcripts into charts: how calls felt, what they were about, how long each person spends on the phone, and who was named.
Last reviewed: October 2026
Run a report
- Go to AI → Reports.
- Choose the Range: the past month, the past week, a specific month, or a custom date range.
- Choose the Calls: all, inbound, outbound or queue calls.
- Click Run report, then pick a report, or All reports.
| Report | Shows |
|---|---|
| Sentiment by user | Each person’s average sentiment score, above or below the average for the calls you chose. |
| Category volume | How many calls fell into each category the AI found. |
| Call length by user | Each person’s average call length. |
| Speaking names | The names of people who spoke on calls. |
| Mentioned names | Names mentioned during calls. |
Previous months include the whole month; the current month runs to today.
Good to know: Reports need transcripts with sentiment and summaries turned on. See Recording, Transcription and AI Analysis.
Related Guides
Still need help?
Our Australian support team is available to assist you.