Recording, Transcription and AI Analysis: Free vs Premium
AI Settings is where you turn on call recording for the whole account and choose what the AI does with each call: transcripts, summaries, sentiment and profanity detection. Most of it is free. AI Premium adds speed, accuracy and more.
Last reviewed: October 2026
Turn it on
- Go to AI → Settings.
- Under Call recording, tick Enable account-wide call recording.
- Under Transcription & analysis, tick what you want.
- Click Save changes.
| Setting | What it does |
|---|---|
| Transcribe calls | Turns call recordings into text. |
| Transcribe voicemail | Turns voicemail messages into text. |
| Analyse sentiment | Rates the tone of each conversation. |
| Generate call summaries | Writes the main points of each call. |
| Detect profanity | Flags swearing in conversations. |
You find the results in AI → Recordings: search by number or by words said on the call, play the recording, and read the summary and transcript.
Free vs AI Premium
| Feature | Free | AI Premium |
|---|---|---|
| Transcripts, summaries, sentiment, profanity, translation | Within several hours | Priority, within minutes |
| Voicemail transcripts | Included | Included |
| Who said what (speaker identification) | Not included | Included |
| Most accurate transcription model | Not included | Included |
| Transcribe older recordings | Not included | The past 12 months |
| Custom queries | 1 | Up to 5 |
AI Premium is $10 + GST per billing cycle. Click Upgrade to AI Premium on AI → Settings. The two Premium-only settings, Identify individual speakers and Transcribe historical recordings, then become available.
Telling callers they are recorded
To comply with Australian law, the people on a call must know it is being recorded. To tell callers, open the number in Voice → Line Manager, choose Other Settings → Call Recording and tick the option to play a message before the call starts.
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Still need help?
Our Australian support team is available to assist you.