Getting Started 1 min read

Is There an Outage? Checking Network Status

If calls suddenly fail for everyone, check whether there is a known incident or planned maintenance before you restart phones or call your internet provider.

Last reviewed: October 2026

Check the status page

  1. Log in to the portal and go to Account → Network Status.
  2. Click Open full status page to see current incidents, planned maintenance and service availability.
  3. Bookmark the full status page so you can check it even when you cannot log in.

If nothing is listed

The problem is more likely at your end. Check that your phones are online in Voice → Line Manager (a registered phone shows its IP address and last registration), restart your router and phones, and see Calls During a Power or Internet Outage.

Good to know: To be told when one of your own phones goes offline, turn on Line Monitoring.

Related Guides

Phone Offline Alerts Calls During an Outage Setting Up the Apps

Still need help?

Our Australian support team is available to assist you.

Contact Support Call 1300 884 879