Adding Credit: Top-ups and Automatic Payments

Add credit now

1. Go to Account → Payments and click Add Credit. This button used to be called “Make a One Off Payment”. Your current balance is shown at the top.
2. Enter the Top-up Amount. The minimum is $10.00.
3. Enter your card details and click Save Card.
4. After your card is saved, you may need to do this a second time. Check your balance in the portal after you top up.

Store a card

On Account → Payments, click Enter Card Details, enter your card and click Save Card. Card details are processed by our payment provider; Click2Call never stores your card number.

Automatic payments and automatic top-ups

Once a card is stored, you can turn on either or both:

Using both together is usually best. Tick the boxes, enter your Auto Top-up Amount, and click Update.

Get an email when credit is low

Under Notification Settings, tick Receive warning email when account credit drops below, enter an amount, and click Update.

If your credit runs out

Incoming calls keep working. Outgoing calls stop once your balance goes below −$5: anyone who tries to call out hears a message that they cannot make calls. Add credit and outgoing calls start working again automatically.

If your account has been suspended, you can’t log in to the portal to add credit yourself. Email us and we’ll reopen the account so you can top up. Once you add credit, your account stays open.

Your invoices and receipts are under Account → History.