Call Flows & Routing
3 min read
Star Codes: Control Your Phone from the Handset
You can change many settings by dialling a code from any phone on your account, without logging in to the portal. Where you see xxx, enter a phone number (or a number of seconds, where stated).
Last reviewed: October 2026
Voicemail
| *55 | Open your voicemail |
| *50 | Play your unavailable greeting |
| *58 | Record your unavailable greeting (press # to finish) |
| *59 | Record your busy greeting (press # to finish) |
| *52 | Turn voicemail on |
| *53 | Turn voicemail off |
Call forwarding and simultaneous ring
| *72xxx | Forward all calls to xxx (*72 alone turns it back on to the last number) |
| *73 | Stop forwarding all calls |
| *92xxx | Forward unanswered calls to xxx |
| *93 | Stop forwarding unanswered calls |
| *90xxx | Forward calls when busy to xxx |
| *91 | Stop forwarding when busy |
| *82[1–6]xxx | Set and turn on saved forward 1–6 |
| *83[1–6] | Turn off saved forward 1–6 |
| *561xxx / *562xxx / *563xxx | Also ring xxx (simultaneous ring 1, 2 or 3) |
| *571 / *572 / *573 | Stop simultaneous ring 1, 2 or 3 |
| *54n | Ring for n seconds before diverting |
| *38 / *39 | Record / remove the message played to whoever you forward a call to |
Do not disturb, privacy and blocking
| *78 / *79 | Do not disturb on / off |
| *30 / *31 | Hide your caller ID on all calls / show it again |
| *67xxx | Call xxx with your caller ID hidden |
| *65xxx | Call xxx with your caller ID shown |
| *77 / *87 | Reject anonymous callers on / off |
| *60xxx / *80xxx | Block / unblock number xxx |
| *32 / *33 / *34 | Screen anonymous callers / screen all callers / screening off |
Call queues
| *70 | Log in to all your queues |
| *70xx | Log in to queue xx (its extension or number) |
| *71 | Log out of all queues |
| *71xx | Log out of queue xx |
Auto attendant and AI receptionist
| *22 / *23 | Record / play your auto attendant menu |
| *26 / *25 | Turn the auto attendant on / off |
| *62 / *63 | Record / play your AI receptionist message |
During a call
| ## | Blind transfer (then dial the number) |
| #0 | Attended transfer (talk first, then hang up to connect) |
| *1 | Start or stop recording this call |
| *3 / *4 | Pause / resume recording |
| *0 | Disconnect |
Other handy codes
| *69 | Call back your last caller |
| *66 | Redial the last number you called |
| *51 | Hear who last called you |
| *61 / *81 | Call waiting on / off |
| *07 | Park a call (you'll hear the parking slot number) |
| *17 | Pick up a parked call (*1xxx for a specific slot) |
| *88 / *89 | Pick up a call ringing in your group / a specific phone |
| *64 | Record a dictation — the transcript is emailed to you |
| *24 | Talk to the Click2Call AI assistant |
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