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Understanding Your Free Trial
What the $11 credit covers, what to do in your 7 days, and how to upgrade after the trial ends.
Making Your First Call
How to add a phone number, register a device (softphone, desk phone, or mobile divert), and make your first outbound call.
Adding Account Credit
How to load credit onto your account and set up auto top-up.
Adding a Phone Number
How to add a new local or 1300 number to your account.
Adding a New Extension
How to create a new extension on your Cloud PBX.
Registering a Desk Phone
How to register a Yealink or compatible SIP desk phone to your extension.
Starting a Call from a Web Link (Call Setup API)
The call setup API connects two phone numbers with a single web request. Click2Call rings the first number, and when it's answered, dials the second. It's.
Browser Calling with WebRTC (SIP over WebSocket)
You can register a Click2Call number from a web browser, using SIP over a secure WebSocket (WSS). This lets you build calling into your own web app with a.
Connecting Zoho CRM
Click2Call connects to Zoho CRM so your team can click a number in Zoho to call it, see who's calling before they answer, and keep every call, note and.
Turning On Two-Factor Login
Two-factor login adds a one-time code to your portal sign-in. Even if someone learns your password, they can't get into your account without the code.
Using the API and Webhooks on a Trial Account
The trial includes the full API and webhooks. Set up a webhook, see the call states and fields it sends, and check why one did not arrive.
Activating Your Account
How to activate your Click2Call account and log in to the portal for the first time.
Understanding Your Free Trial
What the $11 credit covers, what to do in your 7 days, and how to upgrade after the trial ends.
Making Your First Call
How to add a phone number, register a device (softphone, desk phone, or mobile divert), and make your first outbound call.
Adding Credit: Top-ups and Automatic Payments
Top up by hand, or store a card for automatic payments and automatic top-ups, and get an email when credit is low.
Adding Portal Logins for Your Team
Create additional Click2Call portal logins for staff, bookkeepers or receptionists with the right access level, optional two-factor authentication, and recording-deletion protection.
Your Portal Password and Your Phone Passwords
Your portal login and each phone number have separate passwords. Change your portal password without breaking your phones.
Is There an Outage? Checking Network Status
Check current incidents and planned maintenance before troubleshooting your own phones or internet.
Sending and Receiving Faxes by Email (Faxmail)
Faxmail replaces a fax machine with email. Faxes sent to your number arrive in your inbox as attachments, and you send a fax by emailing a document.
Sending SMS from Your Business Number
Send texts from the portal, by email or from your own software. Ask support to turn sending on first. Replies come back by email.
Adding a Phone Number
How to add a new local or 1300 number to your account.
Porting an Existing Number
How to transfer your current phone number to Click2Call while it keeps working.
Extension Numbers, Calling Groups and Caller Names
Every line on your account can have a short extension number and a name. Staff dial the extension instead of the full number, callers can enter it at your.
Adding a New Extension
How to create a new extension on your Cloud PBX.
Adding a New User
How to add a staff member to your account and assign their credentials.
Setting Outbound Caller ID
How to set which number displays when your extensions make outbound calls.
Setting Up Global Contacts and Speed Dials
How to save contact names and assign speed dial codes so you can dial contacts quickly from any phone on your account.
Line Profiles: Time Zone, Connection Type and Line-Wide Settings
A profile holds settings shared by lines: connection type, time zone, caller ID and call blocking. New accounts start on Brisbane time.
Call Quality: Codecs, Your Connection and Starlink
Most call quality problems come from the internet connection, not the phone service. This guide covers the settings that affect quality, what your.
Which Phones Can I Use? (And Alarm Systems)
Click2Call works with IP desk phones, the Secure VoIP app on your mobile or computer, and ordinary analogue phones through an adaptor. Back-to-base alarm.
Protecting Your Account from Toll Fraud
Toll fraud is when someone breaks into a phone account and uses it to make expensive overseas calls. It's the biggest security risk for any internet phone.
Setting Up Zoiper
Zoiper is a free SIP softphone for Windows, Mac, Linux, iPhone and Android. It works with Click2Call as a standard SIP app. Click2Call recommends its own.
Setting Up Bria Teams
Bria Teams is a paid softphone from CounterPath that lets an administrator set up calling for the whole team from one web dashboard. It connects to.
Transferring Calls in the Secure VoIP App
You can pass a call to a colleague from the Secure VoIP app in two ways. A blind transfer sends the call straight through. An attended transfer lets you.
Secure VoIP on Windows: Clean Reinstall, Default Calling App and Linux
This guide covers three things for the Secure VoIP Micro Edition app on Windows. You can reinstall it cleanly, make it open when you click a phone number.
Secure VoIP on Android: Fixing Missed Calls and Battery Saving
Android phones save battery by putting apps to sleep. The Secure VoIP app is woken by a push notification when a call comes in, but some phones' battery.
Busy Lamp Field (BLF): Watching Lines, Queues and Voicemail
A BLF key is a button on a desk phone with a light that shows what another line is doing. Green means free, red means on a call, and flashing red means.
Hot Desking: Logging In to Any Phone
Hot desking lets anyone log in to a shared desk phone with their own extension using a short code. The phone reloads with their number and keys, then goes.
Different Ringtones for Internal Calls (Yealink and Grandstream)
You can make your desk phones ring differently when a colleague calls, so you know it's an internal call before you answer. Click2Call tags internal calls.
Setting Up Fanvil Phones
Click2Call sets up Fanvil desk phones for you. Add the phone in the portal, point it at our provisioning server once, and it downloads your numbers and.
Setting Up Panasonic SIP Phones
Click2Call auto-provisions Panasonic SIP phones, including the KX-HDV, KX-UT, KX-TGP, KX-TPA and KX-HGT ranges. Panasonic's KX-NT phones only work with.
Setting Up Alcatel-Lucent Enterprise H and M Series Phones
Click2Call auto-provisions Alcatel-Lucent Enterprise H3, H6, M3, M5, M7 and M8 phones. Provisioning keeps the firmware up to date and sets up your lines.
Setting Up FlyingVoice Phones
Click2Call auto-provisions several FlyingVoice phones. Add the phone in the portal, enter a few provisioning settings on the phone, and it downloads your.
Setting Up Yeastar TA Analogue Adaptors
The Yeastar TA100, TA200, TA400 and TA800 connect ordinary analogue phones to Click2Call. The portal builds the adaptor's settings for you, so you only.
Setting Up Gigaset Cordless IP Phones
Gigaset IP cordless phones aren't in the portal's auto-provisioning list, so you set them up by hand in the base station's web page. It takes about five.
Setting Up the Phone Port on a FRITZ!Box
Many FRITZ!Box routers have a built-in phone port. You can register a Click2Call number on it and plug an ordinary analogue phone straight in. This guide.
Programming Phone Keys (BLF, Speed Dial, Pickup and More)
When you add a desk phone under Voice \u2192 Phones, you can also decide what each programmable key on the phone does \u2014 a second line, a busy lamp for a.
Setting Up Grandstream Desk Phones
Click2Call can set up most Grandstream desk, cordless and conference phones for you \u2014 GRP, GXP, GXV, GHP, DP and WP models. You add the phone in the.
Connecting an Analogue Phone or Fax with a Grandstream HT801 / HT802
A Grandstream HT801 or HT802 (an analogue telephone adaptor, or ATA) lets you plug an ordinary home or office phone \u2014 or a fax machine \u2014 into Click2Call.
Setting Up Polycom VVX Phones
Click2Call can set up Polycom VVX phones (VVX 101 to VVX 601) for you. Add the phone in the portal, point it at Click2Call's provisioning server, and it.
Cisco SPA Phones and SPA112 / SPA122 Adapters
Older Cisco SPA phones (SPA301 to SPA525G) and the SPA112 and SPA122 phone adaptors still work with Click2Call, and the portal can configure them for you.
Connecting Your Own PBX with a SIP Trunk
If you already have a PBX \u2014 3CX, FreePBX, Asterisk or another SIP-capable system \u2014 you can keep it and use Click2Call for your phone numbers and calls.
Connecting Asterisk or FreePBX (PJSIP)
Asterisk and systems built on it (FreePBX, Issabel and similar) connect to Click2Call as a Registered SIP Trunk using the PJSIP channel driver. Set up the.
Connecting 3CX
3CX connects to Click2Call as a Registered SIP Trunk. These steps are for 3CX version 20 and.
SIP Settings for Desk Phones, Adapters and PBX Systems
Any SIP-compatible desk phone, analogue adapter or PBX can connect to Click2Call. Use the settings below for any device we don't have a step-by-step guide.
Fixing One-Way Audio and Dropped Registrations (SIP ALG and NAT)
If calls connect but you can't hear the other person (or they can't hear you), if incoming calls ring but go silent when answered, or if your phone keeps.
Keypad Presses Not Recognised (DTMF Problems)
If callers press options in your auto attendant and nothing happens, or you can't enter a PIN or menu option when you call a bank or another business.
Setting Up a Softphone and Fixing Registration Problems
Supported softphones, where your SIP credentials are, why iPhone apps miss calls in the background, and how to check a line is registering.
Registering a Desk Phone
How to register a Yealink or compatible SIP desk phone to your extension.
Setting Up a Softphone or Mobile App
How to install and configure the softphone app on your PC or mobile device.
Connecting simPRO to Click2Call
Set up the simPRO Premium VoIP integration so its built-in softphone works on your Click2Call numbers.
Setting Up Linphone (Free Third-Party Softphone)
How to download and configure Linphone on iPhone, Android, Windows, or Mac as a free SIP softphone with Click2Call.
Keeping Calls Coming In During an Outage
Your phones need power and internet to work. If either goes down, Click2Call can still answer your calls and send them to a mobile or another number.
Parking, Picking Up and Transferring Calls
Click2Call lets your team park a call and pick it up on another phone, answer a colleague's ringing phone, and transfer callers with a few key presses.
Hunt Groups: Ringing Phones One After Another
A hunt group rings a list of phones one at a time, in the order you choose, until someone answers. Use it when calls should go to your first choice of.
Do Not Disturb and Call Screening
Do not disturb stops your phone ringing and sends callers to voicemail, a busy tone or another number. Call screening asks callers to say their name.
Conference Calls and Dictation
Any Click2Call number can become a conference bridge. Callers dial the number, enter a PIN if you've set one, and join the call together. We recommend.
Controlling Outgoing Calls: PIN Codes and Call Assignment
You can ask for a PIN before certain calls go out, so only approved people can call overseas or mobiles. On a shared phone, call assignment mode asks for.
Calling Through Your Business Number While Away
Remote dial tone and remote call back let you make calls through your Click2Call number from another phone, such as your mobile. The person you call sees.
Group Calls and Paging
A group call rings up to 20 people at once and joins everyone who answers into one call. Paging mode turns it into an announcement: phones answer on.
Hold Music, Caller Tunes and Which Setting Wins
You can replace the ringing callers hear with your own music or message, and upload your own music on hold. This guide also explains why one setting can.
Stopping Ghost and Spam Calls
If your phone rings and nobody is there, or you get calls from numbers like \"100\" or \"blocked\" several times a day, there are two possible causes. Which.
Star Codes: Control Your Phone from the Handset
You can change many settings by dialling a code from any phone on your account, without logging in to the portal. Where you see xxx, enter a phone number.
Ring Your Mobile and Still Get Voicemail
Forwarding to a mobile sends unanswered calls to your carrier's voicemail, not ours. Use Simultaneous Ring so the call stays with us.
Setting Up a Call Flow
How to build a call flow to route incoming calls to the right destination.
Setting Up a Call Queue
How to hold callers in a queue with your own music and position announcements while your team is busy.
Using the Live Call Dashboard
See live calls, callers waiting in queues and team availability, and put it on a screen in the office.
Creating a Ring Group
How to set up a ring group so multiple extensions ring simultaneously.
Configuring Business Hours
How to set your open and closed hours so calls route correctly after hours.
Setting Up Voicemail
How to enable voicemail on an extension and configure voicemail-to-email.
Viewing Call Recordings
How to access and download call recordings from the portal.
Setting Up Microsoft Teams Calling
Connect Microsoft Teams to Click2Call Direct Routing — add the SBC domain, create the trunk user, map numbers to Teams users, and run the PowerShell commands.
Forwarding Calls to Your Mobile
Divert your Click2Call number to a mobile during work hours and send after-hours callers to voicemail that is emailed to you, using Call Forwarding, Time Schedules and Voicemail settings.
Setting Up Missed Call Alerts
Turn on Missed Call Notifications so Click2Call emails or texts you whenever an incoming call on your number goes unanswered.
Closing for Holidays
Use Do Not Disturb with specific dates to send callers to voicemail or a divert number while your business is closed for holidays, without changing your normal call flow.
Get an Alert When a Phone Goes Offline
Line Monitoring emails you, or rings another number, when a desk phone, adaptor or PBX goes offline.
Play a Message Before a Call Connects (Message Playback)
Play a recorded message to every caller before the call connects, at the times you choose.
Call Waiting, Intercom and Incoming Caller ID Options
Turn call waiting off, use the intercom, show which of your numbers was called, and tag calls for a distinctive ring.
Block Outgoing Call Types (Call Barring)
Stop a number calling mobiles, overseas, toll-free or any outgoing call.
Call Recording Settings on a Number
Record all calls or selected numbers, one direction or both, with an announcement, email copies and in-call pause codes.
Change Another Extension’s Settings or Call as It (*44)
Switch on features for another number, such as Do Not Disturb on the main line, or make a call showing that number.
Conference Rooms, Scheduled Meetings and Groups
Use your conference room PIN or link, schedule meetings with invitations and reminders, and keep groups of regular participants.
Why Your Included Minutes Are Not Being Used
Included minutes belong to one specific number, not the whole account. If calls are charged while your allowance sits untouched, this is why.
Adding Concurrent Call Channels
How to increase the number of simultaneous calls your system can handle.
Viewing Account History & Downloading Invoices
How to view your transactions and download PDF receipts or invoices from the portal.
Using Reports & Records
How to run call reports, search individual billing records, and export call data as CSV.
Plans, Numbers and Channels
What each number costs, why extensions are free, how included minutes work, and how to change a number's plan or add channels.
Setting Up the AI Receptionist
How to enable and configure the AI Receptionist to answer calls automatically.
Connecting an AI Voice Agent to Your Number
Point a phone number at ElevenLabs, OpenAI, xAI, Retell, VAPI or any SIP voice agent.
Connecting ElevenLabs to Your Phone Number
Point an Australian number at an ElevenLabs voice agent using the built-in profile. No code required.
Connecting OpenAI to Your Phone Number
Enter your OpenAI Project ID, set up the call webhook, and route calls to the Realtime API.
Connecting Retell AI to Your Phone Number
Bring your own Australian number to a Retell AI agent using the built-in profile. No code required.
Connecting Synthflow to Your Phone Number
Import your number into Synthflow and point Click2Call at it with one dropdown. No code required.
Connecting Vapi to Your Phone Number
Paste your Vapi Assistant ID into the profile and calls route straight to the assistant.
Connecting LiveKit Cloud to Your Phone Number
Find your project subdomain and region, create an inbound trunk and dispatch rule, and connect.
Connecting xAI to Your Phone Number
Register a bring-your-own-trunk number with xAI, host the webhook, and route calls to Grok.
Connecting Twilio to Your Phone Number
Route an Australian number into a Twilio SIP Domain so your TwiML or Studio Flow answers.
Connecting Cloudonix to Your Phone Number
Route calls into a Cloudonix domain so a voice application can decide what happens next.
Setting Up AI Agents
How to create a conversational AI voice agent that answers calls and responds to questions 24/7.
Using AI Speech Tools
How to use Click2Call's AI speech synthesis and voice cloning tools.
Setting Up AI Voicemail
How to enable AI-powered voicemail transcription and smart summaries.
Ring First, Then Let the AI Take a Message
Ring your phone first and have the AI Answer Agent take the caller\u2019s name, number and reason for calling, then email you the details.
Letting the AI Book Appointments
The Answer Agent (Beta) can book appointments during a call. Set booking rules, hours, time zone, holidays and services.
Recording, Transcription and AI Analysis: Free vs Premium
Turn on call recording, transcription, summaries, sentiment and profanity detection, and see what AI Premium adds for $10 + GST per billing cycle.
Email Alerts from Your Calls (AI Alerts)
AI Alerts emails you when a call mentions words you choose, a follow-up is promised, profanity is used, or a caller sounds unhappy.
Custom Queries: Ask the AI About Every Call
Ask the AI the same question about every call, such as whether a booking was made, and record the answer.
AI Call Reports
Charts of sentiment by user, call categories, call length by user, and names spoken or mentioned on your calls.
Geo Routing: Send Callers to Their Nearest Location
Geo Routing asks callers where they are and connects them to your nearest location.
Can't find what you're looking for?
Our Australian support team is available to help you with any question.