All prices shown exclude GST. GST of 10% applies to all charges.
Your business number, $10 a month
Click2Call starts at $10 a month (ex GST) for an Australian business number, with unlimited incoming calls and every Cloud PBX feature. Your whole team can answer and call from it on free extensions, and you pay only for the calls you make: 10c a minute to landlines and 20c to mobiles. If you make a lot of calls, a $25 Cloud PBX User includes 300 outbound minutes. The business phone numbers page compares local, 04 mobile, 1300 and 1800 numbers. No lock-in contracts, no hidden fees and no hardware required. 7-day free trial with $11 credit.
No credit card required to sign up · $11 credit included
Key Takeaways
- $10 per business number / month (ex GST) — unlimited incoming calls, every feature and free internal extensions for your whole team, who answer and call out showing the number. Calls out cost 10c a minute to landlines and 20c to mobiles. Most people start here.
- $25 per user / month (ex GST) — a local number with 300 outbound minutes included. Cheaper than paying per call once you make more than about 75 minutes of calls to mobiles a month (or about 150 to landlines). Switch a number between plans yourself in the portal at any time.
- Business SMS — send and receive texts on an Australian mobile number on your account: a new mobile number is a one-off $50 inc GST allocation fee, then $10/month, or port your own ($100 inc GST, then $10/month). Texts are 20c each (ex GST); replies appear in the portal and are emailed to you.
- $100 per number to port (inc GST) — charged once, whatever the number type. Mobile porting depends on your current carrier releasing the number. A new 1300 or 1800 number has the same one-off $100 inc GST as an allocation fee; a new 04 mobile number is $50 inc GST; new local numbers are free to add.
- Prepaid, so no bills or contracts — you add credit first (from $10) and your monthly fees and calls come out of it. Turn on auto top-up so it never runs out.
- No lock-in contracts — no hidden fees, no hardware to buy and no technician visit.
Two plans, no tiers
Start with a $10 number. Add minutes only if you need them.
You don't need to pick a plan to start your trial: your $11 credit covers your first number. You can switch any number between the two plans yourself in the portal, so you don't have to get it right on day one.
Business Number
Pay as you call- The full phone system and AI features
- Your own number: local, 04 mobile, 1300 or 1800
- Unlimited incoming calls and free extensions for your team
- Calls out: 10c a minute to landlines, 20c to mobiles
- Most of our $10 customers spend under $5 a month on calls
- Shown as “Inbound Business Number” in the portal. 1300 and 1800 numbers receive calls only
Cloud PBX User
300 minutes included- The full phone system and AI features
- Your own local number
- Unlimited incoming calls and free extensions for your team
- Calls out: 300 minutes included each month
- Cheaper if you make more than about an hour of calls to mobiles a month. Microsoft Teams users are also $25
Pricing a team?
Add up users, numbers, porting, phones and setup in the quote builder. See your monthly and one-off totals as you go, then start a trial or download a formal PDF quote.
Build your quote →Choosing the right plan
Most businesses take one $10 Business Number and give every staff member a free internal extension. Calls to the number ring your team, everyone calls out showing the business number, and calls out cost 10c a minute to landlines and 20c to mobiles. Most of our $10 customers spend under $5 a month on calls. Extensions have no public number of their own.
If you make more than about 75 minutes of calls to mobiles a month (or about 150 minutes to landlines), a $25 Cloud PBX User works out cheaper, because 300 minutes are included. Switch a number between the two plans yourself in the portal under Account → Numbers → Edit this number. Every Cloud PBX feature is included with both plans, and 1300 and 1800 numbers receive calls only. Your account can have 2 calls going at once; extra channels are $3 a month each.
Switching from your current system
- Keep your existing number
- Your number keeps working until it moves
- Your current system stays active during the switch
- Use your current phones (if compatible)
- Setup in 1–2 days · port completes in 5–10 business days
Each number you bring across needs its own plan: a $10 Business Number, or a $25 Cloud PBX User if you want 300 outbound minutes included.
Weighing up options? Compare Click2Call with Telstra IP Telephony or Zoom Phone.
How paying works
Prepaid: no bills, no contract, no surprises
Click2Call works like a prepaid phone. You add credit first, and your monthly fees and calls come out of it. You only ever spend what you’ve loaded, and you can stop at any time.
Add credit
Top up by card in the portal, from $10. Your free trial starts with $11 already loaded.
Fees and calls come out of it
Your number’s monthly fee and any calls out are taken from your credit. Your balance is always shown in the portal.
Turn on auto top-up
Save a card and credit is added automatically when it runs low, with a warning email at an amount you choose. How to set it up.
Keep your account in credit. If it runs out, incoming calls keep working and calls out pause until you top up.
What will I actually pay?
Three common setups, priced exactly as the builder below prices them. Prices exclude GST.
Solo operator
Just you, one business number
- Answer calls free in the app
- Calls out at 10c a minute to landlines, 20c to mobiles
- Most $10 customers spend under $5 a month on calls
- New local number free to set up
- Lots of calls? Switch to $25 with 300 minutes
Small office
4 staff + your existing number
- $10 for your existing number
- 4 staff on free extensions, all answering and calling from it
- Calls out at 10c a minute to landlines, 20c to mobiles
- $100 inc GST once to move your number
Growing team
5 staff, 3 who make a lot of calls
- $10 for a new main number
- 2 staff on free extensions, calls at 10c/20c a minute
- $75 for 3 staff with their own number and 300 minutes each
- Add or remove people any time
Pricing & Quote Builder
Build your plan
Estimate your monthly cost and generate a formal quote in seconds. All figures exclude GST unless stated.
Step 1 — Your business number
What kind of number?
A local 02, 03, 07 or 08 number. Free to set up, then $10 a month.
Step 2 — Your number’s plan
Step 3 — Your team
Everyone gets a free internal extension and the app on their phone or computer. Calls to your business number ring them, and they call out showing your business number. Extensions have no public number of their own, and their calls out cost 10c a minute to landlines and 20c to mobiles.
Optional, $25 a month each: a direct local number and 300 outbound minutes. Worth it for anyone making more than about 75 minutes of mobile calls a month.
Your account can have 2 calls going at once. If more people will be on calls at the same time, add channels under Optional ($3 a month each).
Optional: more numbers, more calls at once, desk phones and setup help
More new numbers — $10/month each
Free to set up
Caller pays a local rate. $100 inc GST once to set up
Free for callers; you pay 20c a minute. $100 inc GST once to set up
Calls at the same time
Each channel lets one more call happen at the same time
Setup
Desk phones
Includes config & postage
Includes config & postage
The Click2Call app
Free on PC, Mac, iPhone and Android
This setup is getting more advanced — most customers choose Managed Setup for this.
Your estimated costs
Monthly
One-off (charged once)
Use this for budgeting or generate a formal quote for approval.
The trial needs no card. Add these users and numbers in the portal when you're ready.
Click2Call is prepaid: you add credit, and these charges come out of it. Auto top-up keeps it from running out.
Your 7-day free trial
Includes $11 account credit to get you started.
When you create a free account, we automatically load it with $11 credit — exactly enough to activate one local number for $10, leaving $1 for a handful of test outbound calls. Inbound calls are completely free throughout the trial.
Every new account is independently verified before it's activated, usually within the hour, longer after hours.
After the trial
Many businesses keep the $10 Inbound Number permanently for reception routing, then add Cloud PBX User plans ($25/month each) for staff who need to make outbound calls. Read the full free trial guide →
No surprises
- No lock-in contracts
- Your number keeps working while it ports
- Cancel anytime
- Prepaid system (no bills)
What’s included
Same phone system on both plans. Only calls out are different.
Every number comes with the whole phone system and the AI features. The only thing you’re choosing is how you pay for the calls you make.
| $10 a month Pay as you call | $25 a month 300 minutes included | |
|---|---|---|
| Your business number and unlimited incoming calls | ✓ | ✓ |
| A phone menu (“press 1 for sales”), calls that ring your whole team, voicemail sent to your email | ✓ | ✓ |
| AI Receptionist: answers when you can’t and emails you the message | ✓ | ✓ |
| Every call recorded, transcribed and summarised | ✓ | ✓ |
| Free extensions and the app for your whole team | ✓ | ✓ |
| Calls out | 10c a minute to landlines, 20c to mobiles | 300 minutes included, then 10c/20c |
| Best for | Mostly answering calls | Making a lot of calls |
If you’ll make more than about an hour of calls to mobiles a month, the $25 plan is cheaper (the exact break-even is about 75 minutes to mobiles, or 150 to landlines). Prefer to call from your own mobile? Take the $10 plan and keep doing that; your customers will see your mobile number instead of your business number.
What every number includes
A proper business phone system
A phone menu, calls that ring your whole team, voicemail to email, call queues and a live dashboard. It works in the app on your mobile or computer, or on a desk phone.
Learn more →An AI receptionist
Answers when you can’t, day or night, in a natural voice. It puts callers through or takes a message and emails it to you.
Learn more →Every call written down
Calls are recorded, transcribed and summarised in plain English, so you can see what was said without listening back.
Learn more →Also available: Microsoft Teams calling ($25 per Teams user, because a $10 number can’t be used in Teams), SIP trunks for an existing phone system, and a developer API included free on every account.
Two ways to get set up
Set it up yourself, or we'll do it for you
Both paths end in the same place — a working phone system. Pick whichever suits how you like to work.
Set it up yourself
Follow our step-by-step guides and be making calls in under an hour.
- Step-by-step Help Centre guides for every feature
- Free email support for the platform and apps if you get stuck
- You stay in control — change settings any time
- Most customers are making calls within an hour of signing up
- $11 free trial credit to test everything before paying a cent
Good for: tech-comfortable owners, solo operators, simple setups
We'll set it up for you
Our team configures everything to your requirements. Live in 1–2 business days.
- Scheduled call with a Click2Call setup specialist to discuss your requirements
- We configure your auto-attendant, IVR, ring groups, voicemail greetings, and call routing to suit your business
- We organise your number porting end-to-end (porting fee $100 inc GST extra)
- Your number keeps ringing with your current provider until the port completes. You test everything before we lodge the port.
- Remote walkthrough and training guides so your team knows how to use it
- Email support for your devices and the setup itself, on top of the platform and app support every customer gets
Priced separately: building an ElevenLabs AI Agent ($500 ex GST), Microsoft Teams setup ($50 ex GST per user), and connecting a CRM, which you do yourself with the API.
Want to see it first? We can run a demo before your trial, case by case. Email [email protected] with what you’d like to see.
Email Us to Book SetupGood for: prefer hands-off setup, larger teams, complex routing
Not sure which one? Start the free trial first. If you get stuck or decide you'd rather have us handle it, you can switch to managed setup any time during your trial.
Managed Phone System Setup & Number Porting
Setting up Click2Call yourself is completely free. Our team can handle everything for you if you prefer — including end-to-end number porting from your existing carrier.
| Service | Cost (ex GST) | Inc GST |
|---|---|---|
| Self-setup (via Help Centre) | FREE | FREE |
| Number porting | $90.91 | $100 |
| New Australian mobile (04) number allocation | $45.45 | $50 |
| New 1300 or 1800 number allocation | $90.91 | $100 |
| Cloud PBX Setup (up to 3 users) | $300 ex GST | $330 inc GST |
| Additional user setup (per user) | $50 | $55 |
| Microsoft Teams Setup (per user) | $50 | $55 |
| Eleven Labs AI Agent Setup An advanced AI voice agent for businesses that need more than the AI Receptionist included free | $500 | $550.00 |
Note: Our free Help Centre guides you through every step of the setup process. Most customers are up and running within the hour of signing up. Visit Help Centre →
Add-Ons
Everything below is optional. Most customers start with just the plan above and add these as their business grows.
Additional Phone Numbers
| Number Type | Monthly Cost | Notes |
|---|---|---|
| Local number (02, 03, 07, 08) | $10 ex GST $11 inc GST | Geographic presence in any Australian city |
| 1300 number | $10 ex GST $11 inc GST | National presence. Caller pays local call rate. A new number has a one-off $100 inc GST allocation fee. How 1300 and 1800 numbers work. |
| 1800 number | $10 ex GST $11 inc GST | Toll-free for callers. You pay $0.20/min inbound. A new number has a one-off $100 inc GST allocation fee. |
| Port local number | $90.91 one-time ex GST $100 inc GST | 5–10 business days. Stays active during porting. |
| Port 1300/1800 number | $90.91 one-time ex GST $100 inc GST | Up to 30 days. Stays active during porting. |
A number you bring across runs on its own plan once it arrives: $10/month as an inbound number, or $25/month as a Cloud PBX User.
Optional Hardware
Choose between a physical desk phone, a softphone app, or use both together — whatever works best for your team. Desk phones come pre-configured and posted to you, ready to plug in and go.
Yealink T43U
Pre-configured VoIP Desk Phone
$450 + GST
- Plug & play ready
- Configuration & postage included
Yealink W76P
Pre-configured VoIP Cordless Phone
$400 + GST
- Plug & play ready
- Configuration & postage included
How Much Does a Hosted PBX Cost in Australia?
With Click2Call, a hosted (cloud) PBX costs $25 per user per month ex GST, and that is the whole monthly price for most businesses: the local number, 300 outbound minutes, unlimited inbound calls, IVR, ring groups, call queues, call recording and AI transcription are all in it. There is no base fee, no per-feature licence and no minimum number of users. Many teams spend less: one $10 business number with a free extension for each person, paying 10c a minute to landlines and 20c to mobiles for calls out.
| Team size | Per month ex GST | Per month inc GST | Outbound minutes (per user) |
|---|---|---|---|
| 1 user | $25 | $27.50 | 300 min each |
| 3 users | $75 | $82.50 | 300 min each |
| 5 users | $125 | $137.50 | 300 min each |
| 10 users | $250 | $275.00 | 300 min each |
| 20 users | $500 | $550.00 | 300 min each |
Add $10 ex GST a month for each extra inbound number (a shared reception line, a 1300 or an 1800). A new 1300 or 1800 number also has a one-off $100 inc GST allocation fee. Each user’s 300 minutes are attached to that user’s number — they are not pooled across the account. Build your own estimate in the calculator →
What does it cost to migrate from an on-premise PBX to the cloud?
Usually only the porting fee. One-off costs, all optional except porting:
- Number porting: $100 including GST per number, any type. Your number keeps working during the 5–10 business days it takes.
- Setup: free if you do it yourself with the help guides; managed setup is $300 ex GST for up to 3 users, then $50 per extra user.
- Handsets: optional. The softphone app is free; pre-configured Yealink desk phones are $450 and cordless $400 ex GST, posted ready to plug in.
- Nothing else: no line rental, no PBX maintenance contract, no technician call-outs.
1300 and 1800 numbers can take up to 30 days to port. Each number you bring across then runs on its own plan ($10/month as an inbound number).
What do calls cost beyond the 300 minutes?
Calls to Australian and New Zealand numbers past the allowance are charged per minute — 10c a minute to landlines and 20c a minute to mobiles, ex GST. Calling a 1300 number is a flat 50c connection fee. If you hold a 1300 or 1800 number, inbound calls to it are 20c a minute to your account; inbound calls to local numbers are free.
Is there a cheaper VoIP-only or basic plan?
There is no stripped-down tier, because nothing is held back from the $25 user. Two things are cheaper because they do less: an Inbound Business Number at $10 a month receives calls and runs a call flow, with no included minutes (your extensions can still call out on it at standard rates), and if you already own a PBX, a SIP trunk at $50 a month supplies the lines without the phone system.
How your minutes and credit work day to day
Calls you answer are free when they ring on Click2Call itself: in the Secure VoIP app, a softphone or a desk phone, incoming calls to your local numbers don’t touch your minutes or your credit.
Forwarding to a mobile works differently. The call leaves our platform, so the leg out to the mobile is billed as an outbound call from the number that forwards it. On a Cloud PBX User number it comes out of that number’s 300 minutes first, then costs 20c a minute. An Inbound Business Number has no included minutes, so forwarded calls are charged per minute from the start. If most of your calls will be answered away from the office, answering them in the app keeps them free.
There is no unlimited plan. Each user’s 300 minutes belong to that user’s number, and calls past them are 10c a minute to landlines and 20c to mobiles.
Because Click2Call is prepaid, the monthly fees and any extra calls come out of your credit. Turn on auto top-up and credit is added automatically when the balance runs low, and set a low-credit warning email for an amount you choose. If credit does run out, incoming calls keep working; outgoing calls stop once the balance goes below −$5 and start again as soon as you add credit. How to add credit and set up auto top-up →
Two worked examples
- One user with a Melbourne 03 number and a 1300 number: $25 for the user (the 03 number is included) plus $10 for the 1300 is $35 a month ex GST, $38.50 inc GST, plus 20c a minute for calls into the 1300, and a one-off $100 inc GST allocation fee if the 1300 number is new. Adding a Sydney 02 number later is another $10 ex GST a month, and all three numbers sit in the same system.
- Five users sharing one practice number, with managed setup: five users at $25 plus $10 for the shared number is $135 a month ex GST, $148.50 inc GST. Managed setup is $300 for the first three users plus $50 each for the other two: $400 ex GST, $440 inc GST, once.
The quote builder works out any other combination, with GST.
Pricing Questions
Need to check rates for calls beyond the 300-minute allowance, 1300/1800 inbound, or international destinations?
All rates ex GST • per minute unless noted • subject to 30 days notice of change
New Customers
Ready to get started? Fill in our signup form — takes about 5 minutes.
Start Free TrialVerified before activation, usually within the hour
Prices are current as at May 2026 and are subject to change. Click2Call will provide 30 days notice of any price changes. Click2Call is operated by Bcom Services Pty Ltd ABN 92 636 893 108.