Plans, Numbers and Channels: What You Pay For
You pay for each phone number on its own plan, and extensions are free. Your account also has a number of channels: how many calls can be in progress at once. This guide explains each charge and how to change a number’s plan.
Last reviewed: October 2026
What each number costs
| Plan | Price | What it’s for |
|---|---|---|
| Cloud PBX User | $25 + GST a month ($27.50) | A full business line for making and receiving calls, with 300 outbound minutes a month included. |
| Inbound Business Number | $10 + GST a month ($11.00) | A number for receiving calls, with no included minutes. Your extensions can call out showing it at standard rates. |
| Microsoft Teams User | $25 + GST a month ($27.50) | A number used for calling inside Microsoft Teams. Each Teams user needs this line: an Inbound Business Number can’t be used with Teams. Teams setup is $50 + GST ($55.00) per user. |
| Internal extension | Free | A short extension on your phone system, for a person, a voicemail box or a feature. |
New 04 mobile numbers have a one-off $50 allocation fee including GST, which new local numbers don’t. After that they cost the same as a local number: $10 + GST a month to receive calls, or $25 + GST a month as a Cloud PBX User with 300 outbound minutes included. We add a new mobile number to your account by hand. This can take up to 24 hours, and we email you when the number is active.
When you add a number partway through a month, you first pay for the part of the month that is left. After that it is charged in full each month.
Included minutes belong to one number
The 300 minutes on a Cloud PBX User plan are used only by calls made from that number. Calls made from your other numbers or extensions are charged per minute, even though they are on the same account and the same bill. If your minutes seem unused, check which number the calls were made from.
See what you are paying for
- Account → Numbers lists every number and extension with its line type, line plan, minutes used and monthly cost including GST.
- Account → Plan → Line Plans shows the plan on each number.
- Current Account Details, at the bottom of the Plan page, lists every monthly charge on the account.
Change a number’s plan
- Go to Account → Numbers.
- Under Your Numbers, click Edit this number next to the number.
- Choose the new Line plan. You can also change the Line type to Voice, Web Conference or Microsoft Teams.
- Click Update Line.
Your account plan and bundles
Account → Plan → Account Plan shows the base plan for the whole account: its monthly charge and what it includes, such as channels. Account bundles are minute bundles that any number on the account can use. If bundles are available on your account, you will find them under Account → Plan → Account Bundles.
Channels
A channel is one call in progress. Your account includes 2 channels, and some numbers you add bring an extra one. If every channel is busy, the next caller goes to voicemail or hears a busy tone.
Extra channels are $3 + GST each. To add them, go to Account → Plan → Channels, choose the total you need, and review the price before you confirm.
Related Guides
Still need help?
Email our Australian support team with your account number and what you’re seeing.