Click2Call vs 3CX
The short version: the difference is a managed service vs software you run yourself. 3CX is PBX software — you (or an IT partner) host it, configure it, keep it updated, and connect it to a separate SIP trunk provider for external calls. Click2Call is a fully hosted, fully managed Australian Cloud PBX: platform, calling, Australian numbers and support all in one service, nothing to install or maintain, at a flat $25 per user per month ex GST with no lock-in. And if you'd rather keep 3CX, Click2Call can simply be the SIP trunk provider behind it.
Last updated: July 2026. 3CX editions, licensing and pricing are set by 3CX and vary by edition and deployment — check 3cx.com for current details. The comparison below reflects the general difference between a hosted managed service and self-managed PBX software.
Key takeaways
- Nothing to manage. Click2Call is hosted and maintained for you — no server, no software updates, no SIP trunk to source. 3CX is software you host and maintain yourself (or via an IT partner).
- Calls and numbers included. Click2Call bundles Australian numbers and calling into the one service. 3CX needs a separate SIP trunk provider for external calls.
- Flat per-user pricing. $25/user/month ex GST, no lock-in. 3CX licensing is typically edition/capacity-based, plus your hosting and trunk costs on top.
- AI & Australian support included. Call recording, AI transcription and an AI receptionist are built in, backed by an Australian support team.
- Keep 3CX if you want. Prefer to keep your 3CX system? Click2Call can be the SIP trunk provider behind it — local numbers, Australian support.
Side by side
| Click2Call | 3CX | |
|---|---|---|
| What it is | A fully hosted, managed Australian Cloud PBX (a complete phone service). | PBX software you host yourself or via a partner. |
| Hosting & maintenance | Handled by Click2Call — no server, updates or patching for you. | Your responsibility (self-host or partner-host), including updates. |
| Calls & numbers | Included — Australian local, 1300 and 1800 numbers built into the service. | Requires a separate SIP trunk provider for external calls. |
| Setup | Self-serve online, running in under an hour. | Install/deploy, configure, and connect a trunk — often an IT-partner job. |
| Pricing model | Flat $25/user/month ex GST, all-in, no lock-in. | Edition/capacity-based licensing, plus hosting and SIP trunk costs — see 3cx.com. |
| AI features | Call recording, AI transcription, summaries and AI receptionist included/available. | Depends on edition and any add-ons you configure. |
| Support | Australian support team for the whole service. | Vendor/community support; day-to-day help often from your IT partner. |
| Control & customisation | Configured through a web portal — simple, with less low-level control. | Extensive low-level control and customisation for technical teams. |
Click2Call prices are shown ex GST. 3CX is a product of 3CX; its editions, licensing and pricing are set by 3CX and may change — confirm current details at 3cx.com. This comparison reflects general differences between a hosted managed service and self-managed PBX software.
When 3CX might suit you better
A fair comparison cuts both ways. 3CX can be the right choice if:
- •You have in-house IT or a managed service provider who wants to self-host and self-manage the phone system.
- •You need deep low-level customisation or specific integrations that a hosted service doesn't expose.
- •You already run 3CX and are happy managing it — in which case Click2Call can supply the SIP trunks behind it rather than replacing it.
If you'd rather not run PBX software at all — and want calls, numbers, AI and support as one managed Australian service — that's where Click2Call fits.
Skip the server. Keep the phone system.
Start a free 7-day trial of the hosted Cloud PBX — or, if you're keeping 3CX, look at Click2Call SIP trunks to power it.