Click2Call vs Optus

The short version: the difference is standalone vs bundled. Optus is a large Australian carrier whose business phone service typically comes as part of a broader package of mobile, internet and phone products on a fixed-term contract. Click2Call is a dedicated Australian Cloud PBX — a standalone business phone system you set up yourself, at a flat $25 per user per month ex GST, with no lock-in contract, AI call recording and transcription included, and an Australian support team. You keep whatever internet you already have.

Last updated: July 2026. Optus plans, inclusions and pricing are set by Optus and vary by plan — check optus.com.au for current details. The comparison below reflects the general differences between a dedicated Cloud PBX and a traditional carrier business phone plan.

Key takeaways

  • Standalone vs bundled. Click2Call is a dedicated phone system on its own terms. A carrier plan is usually part of a wider mobile/internet/phone bundle.
  • No lock-in. Click2Call is month-to-month prepaid, cancel any time. Carrier business plans are typically sold on fixed-term contracts.
  • Bring your own internet. Click2Call runs over any business-grade connection — you're not tied to one carrier's network.
  • AI included & self-serve. Call recording, AI transcription and an AI receptionist are built in, and you set the system up online in under an hour.
  • Keep your number. Porting from Optus is a regulated process with no downtime, typically completing in 5–10 business days.

Side by side

  Click2Call Traditional carrier plan (e.g. Optus)
Product Dedicated Australian Cloud PBX — a standalone business phone system. Business phone service, typically bundled with the carrier's mobile/internet products.
Contract No lock-in; month-to-month prepaid, cancel any time. Typically fixed-term contracts (e.g. 12–36 months).
Setup Self-serve online, running in under an hour. Often a sales/account process; may require carrier provisioning.
Internet Works over any business-grade internet you already have. Often tied to, or bundled with, the carrier's own network.
Pricing Flat $25/user/month ex GST (local number + 300 outbound mins + unlimited inbound), published online. Varies by plan and bundle — see optus.com.au for current pricing.
Call recording & AI Call recording, AI transcription, summaries and AI receptionist included/available. Generally not included in a standard business phone plan.
Numbers Local 02/03/07/08, 1300 and 1800; port existing numbers ($50 local/mobile, $100 for 1300/1800, ex GST). Local and business numbers available; porting supported (regulated in Australia).
Support Australian-based support team. Large-carrier support model.

Click2Call prices are shown ex GST. Optus is a trademark of SingTel Optus Pty Limited; Optus plans, inclusions and pricing are set by Optus and may change — confirm current details at optus.com.au. This comparison reflects general structural differences between a dedicated Cloud PBX and a traditional carrier business phone plan, not a point-in-time price or feature match.

When an Optus plan might suit you better

A fair comparison cuts both ways. A carrier plan can be the right choice if:

  • •You want mobile, internet and phone on one carrier bill and value a single-vendor relationship.
  • •You're buying mobile fleet and connectivity anyway and want the phone service bundled in.
  • •You prefer a large-carrier account relationship over a standalone, self-serve service.

If you want a standalone Australian phone system you can set up yourself, keep month to month, and run over any internet — with AI on every call — that's where Click2Call fits.

Thinking about switching from Optus?

Start a free 7-day trial and keep your existing number — porting is a regulated process with zero downtime. See exactly how the changeover works.

Start Free Trial See how switching works See Pricing

Common questions

Is Click2Call a good alternative to an Optus business phone plan?
Yes, particularly for small businesses that want flexibility. Click2Call is a dedicated Australian Cloud PBX with no lock-in, self-serve setup, and a flat $25/user/month ex GST that includes a local number, 300 outbound minutes, unlimited inbound calls, and AI call recording and transcription. A traditional carrier plan is typically bundled with other services on a fixed-term contract. For a standalone, month-to-month phone system you set up yourself, Click2Call is designed for exactly that.
Can I port my Optus number to Click2Call?
Yes. Porting is regulated in Australia and Optus must support it. Click2Call ports local (02/03/07/08), mobile, and 1300/1800 numbers. Local or mobile porting is $50 ex GST; 1300/1800 is $100 ex GST. Your number stays active during the port, so there's no downtime, and it typically completes in 5–10 business days.
Do I need to stay with Optus for internet?
No. Click2Call works over any business-grade internet from any provider — you don't need to buy internet from Click2Call or stay with a particular carrier. That's different from a bundled carrier plan, where phone service is often tied to that carrier's network or other products.
What's the difference between Click2Call and Optus for business phones?
Optus is a large Australian carrier whose business phone services are typically part of a broader bundle of mobile, internet and phone products, on fixed-term contracts. Click2Call is a dedicated Australian Cloud PBX: standalone, self-serve, no lock-in, flat $25/user/month ex GST, AI call recording and transcription included, Australian support. Choose a carrier bundle for everything on one bill; choose Click2Call for a flexible standalone phone system.

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