Click2Call vs Zoom Phone
The short version: both let your team make and receive business calls over the internet. The difference is what kind of provider you want behind the phone. Zoom Phone is the calling product inside Zoom's global unified-communications platform — a good fit if you're standardising your whole business on Zoom. Click2Call is a dedicated Australian Cloud PBX: Australian-owned, hosted in Australia and New Zealand, with an Australian support team, local number ranges, AI transcription tuned for Australian accents, a flat $25 per user per month ex GST, and no lock-in contract.
Last updated: July 2026. Zoom Phone plans, pricing and features are set by Zoom and vary by plan and region — check zoom.com for current details. The comparison below focuses on the structural differences between a dedicated Australian provider and a global platform's phone add-on.
Key takeaways
- Australian, end to end. Click2Call is Australian-owned, hosted in Australia and New Zealand, with an Australian support team. Zoom Phone is part of a global platform run by the US-headquartered Zoom.
- Dedicated phone system vs platform add-on. Click2Call is a purpose-built Cloud PBX. Zoom Phone is the calling licence within the broader Zoom Meetings ecosystem.
- No lock-in, no Zoom subscription needed. Click2Call is month-to-month prepaid and works on its own apps or your SIP handset — no separate platform licence required.
- AI tuned for Australia. Click2Call's call transcription is tuned for Australian accents and terminology, with an AI receptionist included.
- Transparent AU pricing. Flat $25/user/month ex GST, billed in Australian dollars, shown on the website — no plan-tier maze.
Side by side
| Click2Call | Zoom Phone | |
|---|---|---|
| Provider | Australian-owned (Bcom Services Pty Ltd, ABN 92 636 893 108). | Global provider; the calling product within the US-headquartered Zoom platform. |
| Product type | Dedicated Australian Cloud PBX — a purpose-built business phone system. | A per-user calling licence added to the Zoom Meetings / unified-communications platform. |
| Infrastructure & data | Calls, recordings, transcripts and AI outputs hosted in Australia and New Zealand. | Global platform with data-centre regions worldwide; residency depends on Zoom's configuration. |
| Support | Australian-based support team. | Global support model. |
| Australian numbers | Local 02/03/07/08, 1300 and 1800 numbers; porting handled locally ($50 local/mobile, $100 for 1300/1800, ex GST). | Australian numbers available; provisioning and porting managed through the Zoom platform. |
| AI features | Call recording, AI transcription tuned for Australian accents, AI summaries and an AI receptionist, included/available. | AI features provided through Zoom's platform (e.g. Zoom AI Companion), subject to Zoom's plans. |
| Contract | No lock-in. Month-to-month prepaid, cancel any time. | Licensed per user on monthly or annual plans; annual commitments are typically discounted. |
| Pricing | Flat $25/user/month ex GST (includes a local number, 300 outbound mins, unlimited inbound), billed in AUD. | Varies by plan tier and region — see zoom.com for current Zoom Phone pricing. |
| Best fit | Australian businesses wanting a dedicated local phone system, local support and no long-term commitment. | Businesses standardising their whole communications stack on the Zoom platform. |
Click2Call prices are shown ex GST. Zoom, Zoom Phone and Zoom AI Companion are products of Zoom Communications, Inc.; their plans, features and pricing are set by Zoom and may change — confirm current details at zoom.com. This comparison reflects general structural differences, not a point-in-time feature or price match.
When Zoom Phone might suit you better
A fair comparison cuts both ways. Zoom Phone can be the right choice if:
- •Your business already runs on Zoom for meetings and you want calling inside the same app and single vendor relationship.
- •You operate across many countries and want one global platform handling numbers and calling in multiple regions.
- •Deep Zoom Meetings / Rooms integration is more important to you than a locally-hosted, Australia-specific phone system.
If instead you want a dedicated Australian phone system with local support, local infrastructure, AU-tuned AI and no lock-in — without buying into a wider platform — that's where Click2Call fits.
Want a dedicated Australian phone system?
Start a free 7-day trial — no credit card required — and keep your existing number with zero-downtime porting. See exactly how the changeover works.