Click2Call vs Telstra IP Telephony (TIPT)
The short version: both are cloud business phone systems, and on a like-for-like calling bundle they cost within about a dollar a month of each other. The real difference is commitment and control. Telstra IP Telephony (TIPT) is a licensed platform set up through a Telstra account representative, with a 12-month minimum term on licences, up to 36 months on rented equipment, and your own network to arrange separately. Click2Call is a self-serve Australian Cloud PBX at a flat $25 per user per month ex GST — no lock-in contract, no equipment to rent, no separate network project, and AI call recording and transcription included as standard.
Last updated: July 2026. Telstra figures below are drawn from Telstra's published TIPT Critical Information Summary (July 2026); confirm current Telstra pricing and terms with Telstra before deciding.
Key takeaways
- No lock-in vs 12–36 months. Click2Call is month-to-month, cancel any time. TIPT licences have a 12-month minimum term and rented equipment up to 36 months, with an early termination charge to leave early.
- Self-serve vs account-managed. Sign up for Click2Call online and be running in under an hour. TIPT is arranged through a Telstra Business Technology Centre and needs a compatible Telstra account.
- No separate network project. Click2Call works over the internet you already have. TIPT requires you to arrange and reconfigure network access (IP VPN or internet) before the service can be delivered.
- AI included. Click2Call includes call recording, AI transcription, AI summaries and an AI receptionist. A standard TIPT feature pack provides auto attendant, hunt group, voicemail and the Webex app.
- Price is close. This isn't a "we're cheaper" page. A TIPT Standard licence with Complete Calling is about $26.40/month inc GST; a Click2Call user is about $27.50/month inc GST. Choose on flexibility, not a dollar.
Side by side
| Click2Call | Telstra IP Telephony (TIPT) | |
|---|---|---|
| Contract / minimum term | No lock-in. Month-to-month prepaid, cancel any time. | 12-month minimum on licences; up to 36 months on rented equipment. Early termination charge applies. |
| Setup | Self-serve online, running in under an hour. No technician. | Arranged via a Telstra Business Technology Centre / account representative; needs a compatible Telstra account. |
| Network | Works over any business-grade internet you already have. | You arrange and reconfigure network access (IP VPN or internet) separately before delivery. |
| Base price (per user/month) | $25 ex GST (~$27.50 inc GST) — includes a local number, 300 outbound minutes and unlimited inbound. | Standard feature pack $15.40 inc GST (licence + Webex app); calls billed to a separate plan unless Complete Calling is added. |
| With calling included | Included: 300 outbound mins + unlimited inbound; extra minutes from $0.10/min ex GST. | Standard + TIPT Complete Calling ≈ $26.40 inc GST for unlimited national + fixed-to-mobile (13/1300 & international extra). |
| Equipment | None required — use the app or your own SIP handset. Nothing to rent. | Buy or rent handsets; rented equipment stays Telstra-owned on a 36-month term. Handsets need a PoE switch or power packs. |
| Call recording & AI | Call recording, AI transcription, AI summaries, sentiment and AI receptionist included/available. | Standard packs include auto attendant, hunt group, voicemail and Webex; AI transcription is not part of a standard pack. |
| Support & billing | Australian support team. Flat prepaid pricing published online, shown ex GST. | Telstra support. Full pricing via your Business Technology Centre; Telstra may change plan price or inclusions with 30 days' notice. |
| Numbers | Local, 1300 and 1800 numbers; port local/mobile ($50) or 1300/1800 ($100) ex GST. | One free 100-number block per TIPT site; porting supported (regulated in Australia). |
Click2Call prices are shown ex GST unless noted; Telstra TIPT figures are inc GST as published in Telstra's TIPT Critical Information Summary (July 2026). Telstra pricing, terms and inclusions are set by Telstra and may change — confirm current details with Telstra.
When Telstra IP Telephony might suit you better
A fair comparison cuts both ways. Telstra IP Telephony can be the right choice if:
- •Your team makes a very high volume of outbound calls — TIPT Complete Calling offers unlimited national and fixed-to-mobile calling, which can beat a per-minute model for heavy callers.
- •You already run a Telstra IP VPN and want voice on the same managed network and single Telstra bill.
- •You prefer a large-carrier account-managed relationship and have the internal resources to manage a longer-term contract and network setup.
If instead you want to be up and running today, keep your options open month to month, and skip the network project and equipment rental — that's where Click2Call fits.
Thinking about switching from Telstra?
Start a free 7-day trial and keep your existing number — porting from Telstra is a regulated process with zero downtime. See exactly how the changeover works, step by step.